What’s the status of my order?

On your Orders page, you’ll see all of your orders. When accepting and fulfilling orders you will see the order status change.

There are four different order statuses you will see:

• New
• Unfulfilled
• Fulfilled
• Canceled

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New

A new order status indicates that the order has yet to be reviewed by your team. You’ll have the option to Accept order or Cancel.

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Unfulfilled

You’ll see an Unfulfilled status after you accept an order, within your Orders page. Opening an order from your Orders page will bring you to the order fulfillment page, here shipping options will become available. Once you enter tracking and shipping costs for the order, it will be marked as Fulfilled. For more information visit Shipping an order

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Fulfilled

You’ll see a Fulfilled status once tracking information has been entered for the order. Order payouts will be initiated once the package has been scanned by your shipping carrier and the items are in transit. Retailers will receive ship date notifications. Until the package is scanned by the shipping carrier, the order's payout date will display as Pending Shipment.

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Canceled

When you see a canceled status, either you canceled these orders directly, or Faire canceled them on your behalf if they were considered expired. Faire will automatically cancel orders that are considered expired, due to inactivity or movement in the fulfillment process. These cancellations can happen for a few reasons:

1. If you do not accept an order by entering a Scheduled ship date for a New order within 30 days of receiving it.
2. If tracking information has not been entered for an accepted order within 30 days of the Scheduled ship date. This applies to pre-orders and backorders.
3. If a retailer requests a Scheduled ship date for an order and you do not provide shipping information within 30 days of the date.

For more information on cancellations, please see How do cancellations work?

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How do I accept an order?

1. Select the order from the Orders page.

2. Enter the Scheduled ship date for the package and select Accept Order. This will automatically notify the retailer that their order is processing.

For more information, including how to enable auto-accepting orders, please see Accepting an order.

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How do I search for orders?

To search for an order:

1. Go to your Orders page.
2. Enter a customer name, SKU, or order number into the search bar.
3. To further filter your results by order status, use the All, New, Unfulfilled, Fulfilled, and Canceled tabs.

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How do I filter my orders?

There are three ways to filter your orders:

• Expires soon: Use this filter to view orders that are nearing their auto cancellation deadlines. You will see orders that need to be accepted before their 30 day mark, and orders that haven’t been scanned into transit within 30 days of the tracking being added.
• Ship date: Use this filter to locate orders with a specific ship date. You’ll have the option to use pre-populated date ranges, or enter a custom range to see orders by their ship date.
• Order type: Use this filter to locate orders by type, such as replacement orders or backorders.

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How do I view my orders?

Select any order from the Orders page to view retailer information, order details, shipping details, and which products are included in the order.

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How do I download my orders?

To export a downloadable CSV of your orders:

1. Go to your Orders page.
2. Choose Export.
3. Select Order Summary.
4. Set the Orders to export menu to All to export all orders, or choose a filter from the drop down to export a specific order status.
5. Set the Date range menu to All to export all of your orders, or choose a date range from the drop down. If you choose a custom date range, you’ll need to choose at least two dates on the calendar for a report to run.
6. Select Export CSV.

Large files may take a few hours to complete. We’ll send you an email when your export is ready.

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Can I manually update an order status?

No, order status updates are automatic. Please let us know if:

• You’ve fulfilled an order, but tracking scans are missing.
• Your retailer needs an order status update to be able to report items missing or damaged.

We will connect you with a support specialist to help.