How to write your orders through Faire

What is the invoices page?

The invoices page is an easy way for you to create orders and invoice all of your buyers directly from your Faire portal.

Once you get an order directly from a buyer, you can easily create and send orders using the Faire invoices page, which is available to all our brands.

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Why should I use Faire to write orders for my retailers?

1. Simplify your wholesale business with all your orders in one place
2. No monthly fees compared to other tools
3. Pay 0% commission for existing buyers not on Faire and orders through your Faire Direct link
4. Offer Faire Direct benefits to your buyers not on Faire like one year of free shipping, an offer towards their first order, and net 60 terms
5. Eliminate the need to chase payments on confirmed orders.

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What situations would I use the Invoices Page for?

• Retailer requests: Writing orders for retailers you met at a trade show, during a shop visit, or have worked with directly.
• Extra quantities shipped: If you sent the retailer extra quantities that weren’t included on the order, you can use the invoice writing tool to invoice the retailer for the items received if they want to keep the extra quantities.
• Rewrite a cancelled order: If you cancel an order by mistake, or an order was automatically canceled that you fulfilled, you can reinstate the order by writing it again.

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Can I write orders for my retailers that aren’t on Faire?

Absolutely. Your buyers do not have to sign up for Faire to accept and pay for the order. We offer a seamless guest checkout.

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How much does it cost to write orders on Faire?

We only charge a commission for repeat orders from Faire Marketplace customers—as if they ordered again from the Marketplace. This means that you will receive 0% commission on orders from buyers that aren’t on Faire and Faire Direct customers.

Most orders you write through the app are likely to have 0% commission. The only instance in which we'd charge a commission is if you're writing an order for a retailer who has previously ordered from you after discovering your brand on the Faire marketplace (ie. an account Faire brought to you). In summary:

• If you write an opening order (the retailer's first order with you) through the app, or an order for a retailer who isn't on Faire, you will not pay Faire a commission.
• If you write a reorder for a retailer that you already have a Faire Direct relationship with, you will not pay Faire a commission.

If you write a reorder for a retailer who originally found you in the Faire marketplace, you will pay Faire a commission, as the order wouldn’t qualify for 0% commission if the retailer placed it themselves.

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How long does it take to get paid for written orders?

Written orders on Faire will be paid out on the same terms you have selected for your Faire account.

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How do retailers find their written order if they have a Faire account?

When you write an order for a retailer, we promptly send them an email with full order details and instructions to pay for the order and approve it.

Customers with a Faire account can review and approve the order:

• From within the email they receive
• In their Faire portal under ‘Action Required’ on their Orders page
• From their notifications center.

Customers with a Faire account will receive their standard payment terms, whether Net 60 terms or payment on shipment. Retailers are able to edit the item quantity, remove items, and/or add in any product recommendations you set up.

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How do retailers find their written order if they don’t have a Faire account?

When you write an order for a retailer, we promptly send them an email with full order details and instructions to pay for the order and approve it. Customers who don't have a Faire account can review the order details:

• In the email they receive and then securely checkout as a guest and pay for the order without having to sign up for Faire
• Their credit card will be charged on shipment
• If they want to access Net 60 terms, they can create a Faire account and apply for terms after checking out.
  • We guide them through this process if they're interested. However, not all retailers who sign up for Faire are eligible for Net 60 payment terms.

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Where can I write an order?

You can access the invoices page through the following areas in your account:

• From the Faire Direct tab on the left hand side of your portal, select the down arrow you’ll see the invoices page. Select ‘Invoices’ and this should open up a new page where you can see existing invoices or create new ones
• From the Retailer’s activity page in your Customers tab. Select the Create order button located in the top right-hand corner. This will open a new order page with the contact and payment info we have on file for that retailer already pre-populated
• From the Messenger window:

Select the Create order icon located to the right of the retailer's name. This will open a new order page with the contact and payment info we have on file for that retailer already pre-populated

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How do I write an order through the desktop site?

Go to the invoices page within your Faire Direct drop down and select the Create Invoice button to begin writing an order.

Once complete you can send the order to your retailer for approval. You’ll find the following sections to complete:

1. Customer details: If the customer details are not already pre-populated, search for the retailer using their store name, first or last name, or email address. If there is no result found for the retailer you are writing an order for, click Add New Customer to manually fill in their details.
2. Order details: Once you’ve added the customer details, you can build out the order.
   f you would like to add an item that is listed on Faire:
   • begin typing the SKU or name of the product in the search field
   • Click to add it to the order.
   • Once the product is added, you will be able to adjust the quantity however you’d like—you can even break case packs.
3. Custom item: There is also the option to add items that are custom, or not on Faire, such as displays. To add a custom item, click the + Custom Item link next to the product search field. You can name the item and set the price and quantity that will be added to the order. This is useful for samples, testers or any products you have not listed on Faire.
4. Ship date: Once all the items have been added to the order, select the shipping timeline for the order: ASAP or a specific future date. If it’s a scheduled order, a calendar field will appear for you to choose a date.
5. Promotion: You can add a custom promotion to the order by selecting the Add Promotion link listed under the subtotal. There you will be able to apply a discount (fixed amount off or percentage off) and choose whether you want to offer free shipping.
6. Product recommendations: If you have products that you’d like to recommend to the retailer you’re invoicing without physically adding them to the invoice, you can add these in under the Recommend additional products section. If the retailer would like to proceed to add these to their order, they can do so prior to accepting the invoice.

After all the required details are filled in, the option to email the order to the customer will become available to select in the upper-right corner of the page.

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How do I write an order through the Faire app?

Watch our video tutorial to learn how to write orders in the Faire app for brands.

You can easily write new orders on your phone, whether or not your customers use Faire.

To write a new order, follow the steps below:

1. Tap the + icon on the Home screen and select Create order.
2. Add products and quantities. You can search for products by SKU or product name, use your device camera to scan a barcode or written order form, or add a custom item to the order. Once a product is selected, adjust the quantity by tapping the +/- buttons and tap Add to order.
3. Add customer information or select a customer from your customer list.
4. [Optional] Set the requested ship date.
5. [Optional] Add a promotion.
6. [Optional] Add order notes that will only be visible to your team.
7. When you finish building the order, simply tap the Send order button. You will have the option to share the order details with your customer for review and completion of the checkout process. This can be achieved by either having them scan the provided QR code, sending them the order link via email, or copying and pasting the order link to share through their preferred communication channel. Once they've had a chance to verify the details, your customer can effortlessly complete the order on their end with just a few taps. Your customers do not have to sign up on Faire to checkout.

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Can multiple team members write orders at my booth?

Multiple reps can use your brand's login on the app to write orders from their phones at the same time. Reps can add their name in order notes for attribution as needed.

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How to change the email address on a written order

If you need to send an invoice to a different email address, follow these steps:

1. Go to the invoices page to create a new order using the correct email address.
   1. Enter the email in the Customer details search bar.
      1. If the email is not connected to a customer, select Add new customer and fill in the form.
      2. If the email is connected to a customer, select the customer from the drop down list.
2. Create a new order invoice by adding the items to the order and select Email invoice to send to the new recipient.
3. The retailer will be notified of the new order invoice via email. Once the retailer approves the order it will be located in your Orders tab for you to fulfill it.
4. Go to the original order within your Invoicing page and delete the order invoice that was sent to the incorrect email.

Keep in mind, if you’ve already written an order and need to change the email address, a new order will need to be created under the new email address.

If this email address is not already associated with an existing customer, you’ll need to add a new customer and then proceed with creating the invoice.

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Do I need to input payment details on written orders?

No, you are not required to input payment details on orders written through the invoicing tool.

Retailers on Faire:

If the customer you’re writing an order for already has a Faire account linked to the email address you entered, their payment information will be automatically prefilled and charged by Faire once they accept the written order. For retailers already on Faire, you’ll see Payment on file with Faire in the Payment Details section of the invoice.

Customers not on Faire:

You are not required to enter payment details for your customer if you don't have them. You can leave the Add Payment field blank and they can add in their payment details once you send the invoice to them.

If the customer you’re writing an order for has provided you with authorization to input their payment information on their behalf, you can manually enter their credit card details by selecting the Add Payment link in the Payment Details section of the invoice. When you add their details, they won’t be charged automatically and will be required to accept their written order for payment to take place after you’ve sent it to them.

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Where can I find orders I drafted using the invoices page?

Your orders written from the invoices page will appear in different locations depending on their status:

• If the order has been sent and approved by your retailer:
  • The order will be located in your Orders tab, alongside your other marketplace orders. Once the retailer has confirmed the order, you will see a prompt at the top of the written order linking to the created order.
• If the order has not been sent, or is awaiting retailer approval:
  • The order will be located in your invoices page. This can be accessed by selecting the down arrow next to the Faire Direct tab, and selecting your invoices page.

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How to remind a retailer about a written order

You can send a reminder email to a retailer after the initial order email has been sent. To do this, follow these steps:

1. Select the written order.
2. Click on ​Send Reminder​.

Please note that if you do not send a reminder email manually, we will automatically send one 3 business days after the initial order email.