The buyback program allows you, as a brand, to repurchase the inventory that retailers return on Faire at a 30% discount from the original wholesale price. This program is an alternative to allowing Faire to manage your returns for you. For more on how Faire manages returns, see here: How does Faire handle returns?
Please note: This program is currently in beta testing with a limited number of U.S.-based brands.
Program enrollment
The buyback program is accessible in your portal. To enroll in the buyback program, please follow the steps listed below:
- Under "Marketplace" on the left-hand side of your portal, click into “Shop Settings.”
- The "Shop Settings" landing page will feature a section for "Return Settings". Select how you would like to handle your returns. The default option lets Faire handle the returns. To enroll in the buyback program, click Learn More.
3. Once enrolled, you can review your returns on the “Returns” page under “Orders” on the left-hand side of your portal.
How does payment work?
If a retailer initiates a return, the repurchase price will be automatically deducted from your bank account on file upon the delivery. Faire will cover the return shipping costs on your behalf.
Can I choose which returns or products I repurchase?
At this time, you are not able to select which items or returns you would like to receive and will be required to repurchase all returned products.
In addition, please note early adopters of our “Insider” program are permitted to return products from re-orders as well. For more information, see here.
What if items are damaged or missing in my return?
Upon delivery if items are missing or damaged, you can report this in your “Returns” tab by clicking “Report an Issue.” You will be guided through the steps to report the issue and a refund will then be initiated for these items.
Canceling program enrollment
You may cancel your participation in the buyback program at any time. To do so, revisit your Marketplace > Shop Settings and click 'Let Faire take my returns' in the “Return Settings” section.
Please note: Returns that were initiated before turning off buyback will still be shipped to you and included in the program. As a result you may receive and be charged for buyback shipments after cancellation.