Customer service metrics track the quality of service and experience you provide to your retailers on Faire. While your performance in these metrics can influence retailers’ reordering decisions, they are not currently visible to retailers.
The following 5 Customer Service metrics are calculated based on your order and account history within the last 90 days:
- Late shipments: Orders that were not shipped on time.
- Canceled orders: Orders canceled for reasons within your control.
- Missing items: Instances where an order was incomplete, or items were missing.
- Damaged items: Products were delivered damaged.
- Late replies: Delayed responses to retailers messages.
Excelling in these metrics can build buyer confidence, encourage reorders, and help grow your overall sales.
For more information visit How do I view my shop’s performance analytics?
For more details on how you can drive more reorders using your Customer Service Metrics, see our blog post here.