Price sync is a feature that allows you to automatically update your Faire prices to match those listed in your Shopify store. This ensures consistency across both platforms without having to make manual updates.
How does price sync work?
When price sync is turned on, any changes made to product pricing in Shopify will sync on Faire automatically. Price updates occur whenever changes are made to your main price in Shopify, helping you maintain consistency across platforms.
If you turn on pricing sync before linking any products between Faire and Shopify, once products are linked prices will sync over if different than what is shown on Shopify
While you are adjusting your integration preferences, please make sure that your selections under the Catalog Import section are accurate as price sync will pull from these settings. For more information on catalog import, visit How do I import my catalog through Shopify?
What are the configuration requirements for price sync?
If you utilize price sync, the required configurations are as follows:
- Pricing: Requires confirmation for whether the Shopify price is retail or wholesale.
- Pricing Calculation: If non-standard margins are used, prices can be adjusted per product in the Faire product editor. Updates will occur when the main Shopify price changes or when inventory changes in Shopify (if inventory syncing is enabled).
- Order Payment Status: Allows you to specify the payment status assigned to synced Faire orders in Shopify.
- Order Tags: Lets you customize tags applied to Faire orders in Shopify.
- Order Name: Choose whether the Shopify order name displays the Faire order number or Shopify order number.
- Inventory for Testers: Decide whether inventory should be deducted for tester products sold on Faire orders.
- Commission Display: Configure how commission charges appear on Faire orders in Shopify.
- Order Cancellations: Decide if cancellations should sync between Faire and Shopify, and in which direction.
How do I turn on price sync?
You’ll have the option to turn on price sync after you’ve set up your Shopify integration. Turn on price sync by following these steps:
- Go to the Integrations tab, and select Shopify.
- Select Faire: Sell Wholesale from your Sales channels.
- Choose Preferences.
- Within the Price sync section, select Turn on.
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If you have existing linked products, you’ll be given two options to choose from:
- Update all prices: To sync both retailer and wholesale prices from Shopify to Faire, applying the margin as indicated on Shopify.
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Update only uniquely calculated prices: To only sync prices that do not already have unique calculations on Faire. By choosing this option, your prices on Faire will update based on how you price your products on Shopify:
- If your Shopify products are priced for retail: all retail prices from Shopify will sync on Faire, while maintaining any wholesale prices on Faire that you have already manually adjusted.
- If your Shopify products are priced for wholesale: all wholesale prices from Shopify will sync on Faire, while maintaining any retail prices on Faire that you have already manually adjusted.
- Select Save at the top of your screen once you’ve made your setting selections.
How does Compare-at price work with price syncs?
The Compare-at price in Shopify is used to show a product’s original price of a product before a discount. When syncing your Shopify catalog to Faire how the Compare-at price will depend on how your Shopify pricing settings are set up:
- If your Shopify pricing is set as retail: If you’ve listed a Compare-at price, and it’s greater than 0 Faire will list the Compare-at price as the retail price.
- If your Shopify pricing is set as wholesale: Faire will use the listed price and will not use the Compare-at price.
This ensures that promotional pricing isn’t mistakenly used as your wholesale pricing on Faire. We recommend reviewing your Shopify pricing set up to make sure it’s set up accordingly.
What currencies are supported for price syncs?
The Shopify integration only syncs currencies supported by Faire: USD, EUR, GBP, AUD. If a change is made to a price in another currency on Shopify, that price will only be synced to Faire if:
- A price change is detected on the main Shopify price.
- An inventory change is detected on Shopify while inventory syncing is enabled in the integration settings.
How does price sync work if my prices are listed in CAD?
Currently, CAD is not supported on Faire as a storefront currency. When products are imported from your Shopify store using CAD currency, your product prices on Faire will be displayed in USD. There is no currency conversion applied during import which can result in prices appearing inaccurately on Faire.
How can I fix inaccurate price syncs?
To ensure your pricing is correct on Faire:
- You can use the bulk editor on Faire to manually adjust prices after import.
- Disable your price sync setting and update your product prices on Faire to reflect the correct values.
- If your Shopify prices are in CAD currency, you can set up a USD aligned price structure in Shopify if you want to keep price sync enabled.
How do I turn off price sync?
- Go to the Integrations tab, and select Shopify.
- Select Faire: Sell Wholesale from your Sales channels.
- Choose Preferences.
- Within the Price sync section, select Turn off.
- Select Save at the top to apply these changes.
If the Preferences tab isn’t visible, visit Why can’t I see the Preferences tab in the Faire: Sell Wholesale app?
How do Shopify price updates affect Faire prices?
- Once price sync is turned on, any product price updates made in Shopify, will automatically update the linked product prices on Faire.
- The markup margin in your Shopify settings determines how wholesale or retail prices are calculated on Faire.
- You’ll see a Markup column in the pricing section of each linked product on Faire showing the dynamic margin between retail and wholesale prices.
If your Shopify prices are set for retail:
- Your wholesale prices on Faire will be automatically calculated based on your Shopify retail prices.
- Retail prices on Faire will be locked and can only be adjusted by changing retail prices in Shopify.
- Wholesale prices on Faire remain adjustable.
If your Shopify prices are set for wholesale:
- Your retail prices on Faire will be determined by your Shopify wholesale prices.
- Wholesale prices on Faire will be locked and can only be changed by updating wholesale prices in Shopify.
- Retail prices on Faire remain adjustable.
What if I manually change a product’s price on Faire?
If you manually change a product’s price on Faire with price sync turned on:
- That new price will remain in place until the next price update is detected from Shopify.
- When Shopify sends a new price update, Faire will override your manual price with the new Shopify price.
What if I manually change the markup margin on Faire?
If you manually change the markup margin (the percentage difference between retail and wholesale prices) in Faire:
- Your manually adjusted margin will be preserved, even after Shopify sends a new price update.
- Faire will apply your manually set margin to the new price from Shopify, instead of reverting to the margin in your Shopify settings.
Ex:
- A product is imported from Shopify with a retail price of $20. The Shopify settings are set to 50% margin, so the wholesale price on Faire is $10.
- You manually update the price on Faire to a retail price of $20 and a wholesale price of $12, creating a 40% margin instead of the 50% margin in your Shopify settings.
- A price update is detected in Shopify, changing the retail price to $30.
- Faire updates the retail price to $30, and $18 wholesale to reflect the 40% margin that was manually set, instead of reverting to the 50% margin in your Shopify settings.
Can I set different markups per product?
Yes, if you don’t use a standard markup margin across all products, you can edit the price of individual products in the Single Product Editor and the Bulk Editor. The price synced from Shopify will be greyed out in both editors; however, you can adjust the blanket margin/markup entered, which calculates the price.
Once you edit the price of an item, it will have a new custom margin. This custom margin will be preserved if/when Shopify price adjustments are made and synced with Faire.
For example:
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If you have a Suggested Retail Price on Shopify and set a blanket margin of 50%, when you enable price sync, all of your items' pricing updates to:
- Match MSRP on Shopify
- Calculate Wholesale Price assuming Suggested Retail Price = 50% markup from Wholesale Price
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If you want to change the price for product A to have a 60% margin, you can edit the Wholesale Price in the Single Product Editor or Bulk Editor to reflect a 60% margin between the Wholesale Price and the Suggested Retail Price
- If you update the Suggested Retail Price for Product A in Shopify, the updated price will sync between Shopify and Faire. Faire will update the Suggested Retail Price for product A and adjust the Wholesale Price to maintain the custom 60% margin for that item accordingly
What should I do if I have both case packs and individual listings in Shopify?
Faire supports selling products by the unit, by the case, or both.
If your Shopify catalog includes both individual units and case packs, you’ll need to confirm the selling method for each product after import so quantities, unit counts, and minimums display correctly for retailers.
What selling method options can I choose during import?
- By the unit – Listings import as single units.
- By the case – Enter your Average units per case, which reflects your most common case size. If case sizes vary across products, enter your most common units-per-case during setup and adjust individual products after import.
- Both – Choose this option if some Shopify listings are single units and others are sold as case packs. You’ll need to review and adjust the selling method for each product in Faire after import.
How do I update selling methods after import?
- Use the Product editor to update a single listing.
- Use the Bulk editor to update multiple listings at once.
Review your imported listings to ensure minimum order quantities, case pack sizes, and unit pricing display correctly for retailers. Make manual adjustments where case sizes or product variants differ from your default setup. For more information visit, How do case packs work with the Shopify integration?
How does price and inventory sync work if I select “By the case”?
If you select By the case, we interpret Shopify prices and inventory as case-level values.
On Faire, we automatically convert those values to the unit level for display and ordering.
- Unit price on Faire = Shopify case price ÷ case size
- Unit inventory on Faire = Shopify case inventory × case size
When an order syncs back to Shopify, quantities and pricing are converted back to the case level so your Shopify data remains consistent.
How does price and inventory sync work if I select “By the unit”?
If you select By the unit, we interpret Shopify prices and inventory as unit-level values.
If you also offer products as cases on Faire, we calculate case pricing and inventory based on your configured case size.
- Case price on Faire = Shopify unit price × case size
- Case inventory on Faire = Shopify unit inventory ÷ case size
This ensures case quantities on Faire accurately reflect your available unit inventory in Shopify.
What happens if I select “Both” as my selling method?
If you select Both, you’ll need to review each imported product and confirm whether it should be sold by the case or by the unit.
For each product, price and inventory will sync based on the selling method selected for that specific item. The corresponding case-level or unit-level calculations will apply automatically.
How do I choose between Retail and Wholesale pricing when importing from Shopify?
When importing products from Shopify, you’ll need to tell us whether the prices for the products you’re importing to Faire represent retail (consumer-facing) prices or wholesale prices.
We use the price type you select to calculate the wholesale prices shown to retailers on Faire. The default percentage or markup you enter is applied in bulk during import.
After the import is complete, you can update wholesale prices for individual products or groups of products at any time.
For more about editing your products on Faire, visit How do I add or edit products?
When should I choose Retail pricing when importing from Shopify?
Choose Retail pricing if:
- Your Shopify store displays consumer-facing retail prices.
- You don’t maintain separate wholesale pricing in Shopify.
If you select Retail pricing, enter your Default % off (ex: 50%). We’ll apply this discount to your Shopify retail prices to calculate wholesale pricing on Faire.
The percentage you enter should reflect the discount that applies to most of the products you're importing.
After the import is complete, you can update retail prices for individual products or groups of products at any time.
When should I choose Wholesale pricing?
Choose Wholesale pricing if:
- Your Shopify store already contains wholesale pricing.
If you select Wholesale pricing, enter your Default markup (ex: 2x). We’ll use this markup to calculate the manufacturer’s suggested retail price (MSRP) from your Shopify wholesale price.
The markup you enter should reflect what applies to most of the products you're importing.
After the import is complete, you can update wholesale prices for individual products or groups of products at any time.
How to set your pricing preferences in Shopify
- Open the Faire: Sell Wholesale sales channel in Shopify.
- Select Preferences.
- Choose Price preferences.
- Under How are the products you’re importing to Faire priced on Shopify?, select either Retail pricing or Wholesale pricing.
- Enter your default calculation based on your selection.
- Turn Price syncing on if you’d like Shopify price changes to update automatically in Faire.
- View the Preview to review the calculated prices before importing.
- Select Import products.
- Optionally, edit prices and/or margins for specific products using the Product editor.
- For more about editing your products on Faire, visit How do I add or edit products?
When Price syncing is turned on, future price changes in Shopify will automatically update in Faire. Shopify discounts don’t sync to Faire.
Your prices should be consistent across sales channels to comply with our pricing policy.
After import, you can update any product’s calculated price or margin in the Product editor or update multiple products at once using the Bulk editor. For more about editing your products on Faire, visit How do I add or edit products?