How does pallet shipping work for brands?

Pallet shipping lets you send large or heavy orders on a pallet through your own freight carrier.

What is pallet shipping on Faire?

Pallet shipping is a way to send large or heavy orders on a pallet through a freight carrier instead of in individual boxes. This is also called less-than-truckload (LTL) shipping. You book and pay your own freight carrier, and the order ships directly from you to the retailer. Pallet shipping is available through Ship on your own, which means we don’t buy labels or quote rates for pallet shipments.

Who can use pallet shipping?

Pallet shipping is rolling out in phases, starting with a select group of brands, and we’re expanding availability over time. If you are looking to ship pallets, please join our waitlist found here.

Where is pallet shipping available?

Pallet shipping is only available on orders shipping within the US.

Can I ship a pallet using an integration?

No. At this time, pallet shipping isn’t available for orders fulfilled through an integration.

How do I ship an order by pallet?

If you have access to pallet shipping, you choose pallet when you fulfill an order with Ship on your own. Follow these steps:

1. Go to your Orders page and open the order you want to ship.
2. Select Ship on your own in the Shipping details section.
3. Select Pallet under Shipment type.
4. Enter the Number of pallets in the shipment.
5. Search for or select your freight Carrier. If your carrier isn’t listed, enter its name.
6. Enter the PRO number your carrier gave you.
7. Enter the Total shipping cost you paid your carrier.
8. Select Confirm.

If you select Parcel instead, the order ships in individual boxes.

Do retailers need to sign up to accept pallet shipping?

Retailers don’t need to sign up for pallet shipping, but we confirm with them after they place an order. When a retailer places a large order with a brand in the program, we also ask whether their store location can accept a pallet. They can also let us know their store can accept a pallet by turning on a setting in their account.

How can a retailer turn on pallet delivery?

Retailers can indicate that their store accepts pallets in their account settings. If you want to help a retailer set this up, you can share these steps with them:

1. Log in to your Faire account.
2. Go to your Settings page.
3. Select Shipping.
4. Under the Pallet Shipping section turn the toggle on
5. Select Save to confirm your changes.

Retailers can turn this setting off at any time if their store can no longer accept pallets.

How do I know if a retailer can accept pallets?

Retailers tell us whether each store address can accept pallets, and we show you their answer on the order before you ship. You’ll see it in two places:

1. Shipment type: When you select Pallet, we confirm whether the retailer can or can’t accept pallets right under that option.
   1. When you select Pallet under Shipment type, you’ll see one of three results:

• The retailer accepts pallets: the pallet option is available.
• The retailer doesn’t accept pallets: the pallet option isn’t available. The order must be shipped by parcel.
• The retailer hasn’t answered: the pallet option is available with a message that says “This retailer hasn’t confirmed they can accept pallets at this address.”
  • Select Message retailer to confirm with them directly before you ship.

2. Shipping address: In the right-hand panel with the retailer’s information (name, address, etc.), the shipping address will say Pallets accepted if the retailer can receive them.
   

Should I pack a pallet order differently than a parcel order?

Pallet orders are often packed differently than parcel orders (ex: heavier consolidated boxes with less cushioning), so check the retailer’s preference before you start packing.

What is a PRO number and where do I find it?

A PRO number is the freight tracking number your carrier assigns to a pallet shipment. Your carrier provides it when you book, often by email or in the carrier’s online portal. You enter it when you confirm a pallet shipment, and we use it along with your carrier name to share tracking details with the retailer.

How do I report my shipping cost for a pallet order?

Enter the total amount you paid your carrier in the Total shipping cost field when you confirm the pallet details. You report one total cost for the shipment.

The existing limit for Ship on your own orders still applies, so the shipping cost you enter can’t be more than 50% of the order value. If you have an issue shipping the order because of the pallet shipping cost, contact customer support.

If I ship a Faire-funded order with a pallet, will I be reimbursed my reported cost?

Yes, up to the 50% shipping cost cap. We don’t currently support pallet shipping through Ship with Faire, so we can’t calculate a Ship with Faire equivalent rate for your shipment. Instead, on Faire-funded orders, we reimburse the shipping cost you report, as long as it stays within the cap.

Can I add carrier fees after I ship a pallet order?

Extra carrier fees that are billed after you ship (ex: liftgate or residential delivery fees) can’t be added to the order after it ships.

What happens if Faire can’t track my freight carrier?

We use carrier tracking to update the order status when we can, but not all freight carriers are supported. If we can’t track your carrier, we let you know when you confirm the shipment. In that case, send the retailer your carrier name and PRO number by selecting Message retailer so they can coordinate delivery directly with the carrier. Then contact customer support to have the order moved to Shipped on your account.

What does the retailer see if they can’t track the pallet?

The retailer sees a message on their order that says tracking isn’t supported for the pallet shipment, and they can mark the order as delivered once it arrives. If you see a message that your tracking number isn’t recognized, check that you selected the right carrier and entered the PRO number correctly.

Can I update my PRO number after I ship a pallet order?

Yes, as long as the order hasn’t moved to Shipped. If your carrier gives you the PRO number after you confirm the shipment, you can add or update it on the order. Go to your Orders page, open the order, and select Edit in the Shipping details section.