Starting September 23, 2026, we're turning off third-party billing for UPS and FedEx. This means you'll need to fulfill orders by shipping with Faire or shipping on your own using your own carrier account.
Why are we turning off third-party billing?
We introduced third-party billing last year to give brands with complex shipping workflows a way to access our negotiated Faire rates. Since then, recurring technical issues have made the experience unreliable. To ensure a more dependable shipping experience, we're moving away from this offering on September 23, 2026.
What are my shipping options after third-party billing turns off?
You have two options for fulfilling orders once third-party billing turns off:
Ship with Faire — Use our shipping labels to keep access to our negotiated carrier rates. We generate the label and cost for you, so there's nothing to reconcile with your carrier account.
Ship on your own — Keep your existing shipping workflow by using your own carrier account and rates. You'll enter your actual shipping cost for each order instead of billing it to a shared account.
How do I remove Faire as a billing party in my shipping software?
If you previously set up third-party billing directly in your shipping software, we're likely still listed as a billing party on your carrier account. Before September 23, 2026, you'll need to:
- Log in to your shipping software.
- Navigate to the Third Party Billing or Bill Transportation To field for your orders (or the equivalent field for your platform).
- Delete Faire's account from that field.
- Delete any automations you've set up to bill Faire's account for specific orders.
Check your integration provider's settings or documentation for the exact steps, as these vary by platform.
Removing Faire as a billing party prevents shipping charges from being routed to us after third-party billing turns off, and it avoids the rebilling fees your carrier may charge if a shipment is billed incorrectly.
If you use shipping software with fulfillment sync and do not remove third-party billing, the tracking number will still sync with your Faire order, but the shipping cost may be pulled as $0, resulting in no shipping reimbursement.
How do I remove Faire as a billing party with my 3PL?
If you previously set up third-party billing directly with a 3PL (third-party logistics provider), we're likely still listed as a billing party on your account. Before September 23, 2026, you'll need to:
- Contact your 3PL and ask them to remove Faire as a billing option.
- Assign a new billing option, either your own carrier number or an account number provided by your 3PL.
Your 3PL can walk you through the process of removing Faire as a billing option. This prevents shipping charges from being routed to us after third-party billing is turned off and avoids the rebilling fees your carrier may charge if a shipment is billed incorrectly.
What happens if I don't switch before the deadline?
Starting September 23, 2026, third-party billing will no longer be an option on the order fulfillment page.
If you don't switch to Ship with Faire or Ship on your own beforehand:
- You won't be able to select third-party billing when fulfilling an order. You'll need to select Ship on your own, or Ship with Faire, and enter the shipping cost manually instead.
- If you try to bill shipping costs to Faire's third-party billing account, the charge will be rejected and rebilled to you. Your carrier may charge you a rebilling fee for the rejected charge, since the shipment has to be billed again to a valid account.
To avoid disruptions to your fulfillment workflow and unexpected costs, we recommend switching to Ship with Faire or Ship on your own, and removing Faire as a billing party, before the September 23, 2026 deadline.
How does shipping reimbursement work for Faire-funded orders?
Some orders are funded by us rather than paid for by the retailer directly — we call these Faire-funded orders. If we're paying for shipping on a Faire-funded order and you choose to fulfill it using Ship on your own, we reimburse you at our negotiated Ship with Faire rate or your reported cost, whichever is lower.