We offer free returns on retailers’ first orders with each brand. Retailers can submit return requests on eligible items and orders in their portal. Returns can be submitted for partial case sizes, prepacks, or complete orders. All returns must be submitted within the 60 day return window.
We manage all returns for retailers, and will refund the retailer for items returned. Your payout is not impacted by standard returns processed through Faire.
Please note, this only applies to standard retailer-initiated returns. If an order is returned to sender (for example, due to an undeliverable address or failed delivery attempts), this is handled differently. For more information, visit Why was my order returned to sender?
Where are returns sent?
Some returned merchandise is sent to our warehouse and resold to other Faire retailers. Our warehouse team checks each return by hand to ensure items are in perfect condition to be resold. We currently do not resell any food products.
Once a return is thoroughly inspected and approved for resale, we list the products in our Sale Collections category, available to US retailers. We offer a discount on these items because the retailer can’t curate their order like they can when directly ordering from your page.
What orders are not eligible for return?
Retailers won’t see the option to create a return if their order isn’t eligible.
The following orders are not returnable:
- The order is a reorder. Reorders are ineligible for returns
- The return window has passed
What products are not eligible for return?
Retailers won’t see the option to create a return if the product meets any of the following criteria:
- The items are seasonal/holiday items
- The items are custom items
- The items are testers
- The items are face mask products
- The item has a retail price of more than $500 USD (or the equivalent in your currency)
- The item is a merchandising display
Can retailers return their items to me directly?
Retailers are required to utilize Faire’s return process so that the correct invoice adjustments are able to take place. If you’re assisting with an order that is ineligible for a return through Faire, we recommend getting in touch with our team so a support specialist can help.
Can retailers return incorrect or damaged items?
Damaged or incorrect items are not accepted within Faire’s return process. Retailers should ensure that returned products are in resalable condition.