This article is for brands selling on Faire who need to recall a product. It covers what information Faire needs from you, what Faire does once a recall is reported, and how refunds are handled.
Please note: This content is provided for informational purposes only and does not constitute legal or compliance advice. Brands are responsible for meeting all applicable recall reporting and consumer notification requirements. If you are unsure of your obligations, consult an attorney or product safety expert.
What information should I have ready before reporting a recall?
Before contacting Faire, please have the following ready:
- The affected product names and/or SKUs
- The date range, specifying whether the date refers to ship date or order date
- A 1–2 sentence hazard summary that Faire can include in the retailer notice
- The recall documentation, if applicable (e.g., a PDF from the government agency, or your own voluntary recall notice)
How do I report a recall to Faire?
Email Faire's Trust & Safety team at productrecalls@faire.com with the information above. Use the subject line: "Product Recall – [Your Brand]".
Faire will review and respond within one business day.
What does Faire do once a recall is reported?
Once the details are confirmed, Faire will remove the affected products from the marketplace so no new orders can be placed. If any inventory is held in a Faire warehouse, it will be pulled from circulation. Brands do not need to delete or unpublish anything manually.
Who notifies the affected retailers?
Faire will send the recall notice to impacted retailers on your behalf. Brands are not required to compile a retailer list or send a separate email.
The retailer notices will be sent from productrecalls@faire.com within one business day. Faire will notify you when outreach is complete.
How are refunds processed?
After retailer notices are sent, Faire will process refunds for all impacted orders on your behalf. Refunds are deducted from your account — they are logged as "damaged item" reports and deducted from your next payout, or charged directly if payment has already cleared.
What if the recall affects retailers outside the US?
Incidents reported in Canada trigger additional requirements under the Canada Consumer Product Safety Act. Faire may need to file a Section 14(3) report with Health Canada and will request additional details from you, such as quantities produced, distributed, and remaining in market. For more information, see Health Canada's voluntary recall guide.
Additional regulatory steps may apply in other jurisdictions. Brands are responsible for meeting all reporting and notification requirements applicable to their markets.
This content is provided for informational purposes only and does not constitute legal or regulatory compliance advice. Brands remain responsible for ensuring full compliance with applicable consumer safety laws and regulations in all markets where their products are sold.