If you’re unable to find a retailer’s order in your Faire portal, it may be due to either of the following reasons:
- We require additional information from the retailer in order to verify their store
- You reported one or more items unavailable, and the retailer hasn’t approved or declined the corresponding backorder
How are retailers verified?
Faire vets retailers in order to verify that they are eligible to purchase wholesale. When a retailer signs up and places an order with Faire, we may need to request additional information. If so, we will reach out directly to the retailer. In the meantime, the order will be placed on hold and you will not see it in your account until the required information is received. If we approve the retailer, the order will then be sent to you and you will be able to fulfill it in your account.
What does a retailer need to be able to order on Faire?
Retailers should have the following information available when signing up for Faire:
- Business email address
- Website URL
- Resale Tax ID of the state where orders will be delivered
- All business social media profiles
- For brick and mortar retailers, business shipping address to which orders will be delivered
Steps for a successful retailer sign up
- Enter a business email address and business phone number when completing the signup form, not a personal email address or phone number
- Accurately select the Type of Store that best describes the retailer’s business (Brick & Mortar, Online only, Pop Up, etc)
- Provide the retail Store Name, exactly as it would appear on a business card
- Including a retail website is strongly recommended
- If no website is available, use all applicable social media profiles
- Online-only retailers: include the retail store’s full website address
- Popup retailers: include online links and information about where selling events are held
- Include the Resale Tax ID to avoid slowdown
What happens if additional information is needed?
In the case that Faire needs additional information, the retailer will receive an email from orders@info.faire.com and see an alert in the notification center on their Faire account home page to complete their store profile. For more details on completing the profile, visit What information is needed for my store profile?
Once the retailer submits the requested information, Faire will review the information within 1-2 business days. Faire aims to process first orders within 24-48 hours of placement. If approved the order will then be sent to the brand to fulfill.
If additional information was required, Faire will send a reminder email to the retailer for 3 days.
And a final reminder is sent 7 days after the original request. For information about online-only retailers, visit What if I don’t have a brick & mortar store?
How to request help
If a retailer has placed an order and it is not visible in your account, please share the information noted above in this article with your retailer, as the order may still be processing. If the retailer has any additional information about their account, they can reach out to us directly and we’ll be happy to assist.