Shipping insurance coverage options vary depending on the shipping method used on the order.
Ship on your own insurance
If you shipped the order using your own carrier account outside of Faire, you’ll need to contact them directly to determine shipping insurance coverage and claims.
Ship with Faire insurance
When you use Ship with Faire, we include our default carrier insurance to help protect your shipments against damages or losses during transit. Our default insurance amounts below are only applicable if you haven’t purchased EasyPost insurance.
Our default Ship with Faire with Faire insurance provides coverage up to $100 per order, reimbursed in your payout currency.
How can I apply insurance to my orders?
If you used Ship with Faire, and selected Protect your shipment with EasyPost, you’ll need to file a claim through EasyPost. For more information, visit How do I file a claim?
If you used Ship with Faire, and didn’t protect your shipment with EasyPost, let us know and a support specialist can assist you with applying our default insurance coverage for applicable orders. The following conditions must be met:
- The retailer submitted a report that items were missing or damaged.
- The issue occurred in transit.
Can I pay to increase the insurance coverage?
Yes, you can choose to purchase a higher coverage insurance through EasyPost on an order, instead of using our default insurance. If you purchase EasyPost insurance, this coverage replaces the default insurance we provide. For more information on how to buy additional insurance, visit Protecting your shipment with EasyPost insurance
You may also be able to ship on your own if your account is eligible for this shipping option. This would allow you to purchase additional shipping coverage through the carrier.