We are piloting a new shipping insurance model, offering you the option to buy insurance, via EasyPost, to protect your shipment. The cost of the insurance is covered by you and will be deducted from your payout. For complete details, including information about items that may not be covered, please visit EasyPost Insurance Overview.
EasyPost only covers the value of the insured items and does not reimburse shipping expenses.
If you purchase EasyPost insurance, you are not eligible for our default Ship with Faire insurance.
How can I buy EasyPost insurance?
After selecting your shipping method in the order page:
- Under Additional services, select Protect your shipment with EasyPost.
- The cost of the insurance will populate. If you are purchasing insurance for a multi-parcel order the insured value will be distributed across all packages.
- To adjust the value in each package select Edit package value.
- Add the package value for each package and select Save.
- Click on Create labels.
How much does EasyPost insurance cost?
After selecting the insurance option, you will see the associated cost of insurance, which is calculated as 1% of the order value. (Example: If your order subtotal is $140, your insurance will be $1.40)
You will see a new line item in your payout summary and in your Commission invoice, indicating the deduction for insurance from the total payout.
Please note : The minimum insurance cost for each shipment is $1/£1/€1, this means that even if your order value is under 10 ($/£/€), purchasing EasyPost insurance will still result in a 1 ($/£/€) fee.
What if I’m getting an error when I try to purchase insurance?
If the insurance cannot be purchased due to an API call failure or network issue, you will see a red error message indicating that the insurance buying process has failed. In such cases, we are unable to offer a solution to retry the purchase.
In case the system fails to fetch the insurance rate, you will see an error message. If you encounter this error, please select the insurance checkbox again to retry.
What if I forgot to purchase insurance?
If you forgot to purchase insurance when you created your label(s), you can edit the order to cancel your label(s) as long as the order hasn’t shipped yet. For instructions, please see How do I cancel a shipping label?
Once you’ve canceled the original label(s), use the instructions above to create your new label(s) with EasyPost insurance included.
How do I file a claim?
If a retailer reports an item as damaged or missing, you will receive an email notification regarding the report. If the reported item belongs to a shipment for which you have purchased insurance:
- In the email notification, click on View report: this will take you to your reported order issue page. Alternatively, click on the issue report symbol on your order page.
- Click on File a claim.
- This will take you to this form. Make sure you are including the right attachments based on claim type. To learn more, visit EasyPost Insurance Overview.
Please note: Shipping costs cannot be entered in the claim total and are not covered by EasyPost insurance. This includes situations where a brand covered the shipping costs on an order and has also purchased EasyPost insurance. EasyPost only covers the value of the insured items and does not reimburse shipping expenses.
How long do I have to file a claim?
The time you have to file a claim depends on the type of claim you are making. For lost orders, brands have between 30 and 60 days from the ship date to file a claim. For stolen or damaged orders, brands must file their claims within 30 days of the ship date with EastPost.
How will I receive my claim payout?
Once a claim is approved, EasyPost will issue payout within 10 days of approval via a check posted to you by mail. Please note, the approval of each claim can vary depending on the information and proof provided to EasyPost during filing of the claim. For any questions about an approved claim, or about the status of a claim, please reach out to insurance@easypost.com.
Are all of my shipments eligible to purchase EasyPost insurance?
EasyPost insurance is not available for:
- Orders over $5000 USD in value. (Click here for a converter tool)
- If your order contains jewelry, samples or promotional items.
How do I contact EasyPost?
- For updates on an existing claim, please reach out to insurance@easypost.com.
- If your claim was denied, and you disagree with the result, feel free to submit an appeal request through this form. The EasyPost team will review your claims again with follow-up communications.
To learn more about EasyPost insurance, visit EasyPost Insurance Overview.