Use this article to identify any errors or issues you encounter with checkout. If you don’t see your reason listed here, please let us know and we’ll connect you with a support specialist to troubleshoot.
Why am I receiving an error message when trying to checkout?
If you’re having trouble checking out, it may be due to the brand's selling preference restrictions. Brands can choose to restrict:
- Retailers in certain regions or countries
- Online-only retailers
If a brand does not sell to online-only stores, you may receive an error message when trying to check out with them, or you may simply be unable to add their products to your cart.
What happens if a brand’s shop is on pause?
If a brand’s shop is on pause, it means they’ve chosen to stop accepting orders temporarily. Their items are still visible in search results, and you can build a cart for later, but you won’t be able to complete checkout until the brand resumes selling.
Does the brand have an exclusivity agreement with another retailer?
Brands who have opted in to our exclusivity program may have pre-existing agreements with other retailers. Exclusivity agreements ensure no other retailers in a given area can purchase from that brand on Faire. For more information on how this works, see What is the exclusivity program?
Do you have one or more overdue invoices?
If you have at least one invoice that is past its due date, or you have a lapsing payment plan, you can still add items to your cart but won’t be able to check out until you’ve resolved all past-due payments. To troubleshoot a payment that didn’t go through, see I have a failed payment, now what?
If you’ve already paid your past-due invoices, your ordering ability will be restored as soon as all related payments have settled. This can take 7 - 10 business days, depending on your financial institution.
Multiple past-due invoices or payment plans may result in your account being flagged for a history of late payments, which will prevent new orders from being placed.
Do you already have an account with us?
If you applied for a new account and placed an order, but we already have a verified account on file for your business, we require you to place the order on your verified account. If you have more than one account, but neither is verified, we’ll ask you to choose which account you’d like to place orders on and complete verification for that account.
Why am I getting an error message when I try to buy an item again?
If you receive an error message when using the Buy It Again section, it may be due to the following scenarios:
- You're trying to add a product that is already in your cart
- You’ve reached the maximum quantity that a brand has available for sale, and you're trying to add more products either by typing in too large of a quantity or by having the maximum quantity in your cart and then clicking on the +