When a brand is On Pause, it means they’re temporarily not accepting new orders. You might see this On Pause status in your cart or while browsing a brand’s shop.
Can I still shop from a brand that’s On Pause?
No, you won’t be able to check out products from a brand that is On Pause. While the brand is On Pause, you can still:
- Browse their products
- Favorite items for later
- Add items to your cart
Where can I see why a brand is On Pause and when they’ll return?
- Go to the brand’s shop page.
- Look for a banner at the top of the page displaying the brand’s away message.
- Select Details to view the full message, including the reason for the pause and their expected return date (if provided).
What should I do if I have a promotion I want to use with a brand that’s On Pause?
If you have a promotion that you’d like to use with a band that’s currently On Pause, you’ll need to wait until the brand resumes accepting orders. If the promotion is set to expire before the brand resumes, we recommend reaching out to the brand through Faire messenger to see if they’re willing to honor or extend your promotion.