What happens if my payment fails?

If one of your payments fails, we’ll notify you through a notification in your portal, and via email so you can quickly address the issue.

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I got a notification that my payment failed, what do I do?

A failed payment can be the result of insufficient funds, an expired card, an error in the payment details, a temporary bank hold, or unexpected changes to payment terms. To resolve your payment:

• Verify your payment method details
  • Ensure your card or bank details are entered correctly and that your card is not expired.
• Check your available balance
  • Ensure you have sufficient funds in your account or available room on your card. Verify there are no holds on recent deposits or funds transfers.
• Ensure the Faire transaction was not blocked for bank holds or security flags
  • Your bank or credit card company may have flagged the transaction for security reasons. Contact your bank to approve the payment.
  • Verify that your card is not locked by reviewing your card details in your banking portal.
• Verify your daily card limit
  • Check if your card has daily limits for the total spend amount or the total number of transactions per day.
  • If the transaction is above your daily limit you can either reach out to your bank to increase it or enroll into a payment plan to break up the payment.
• Bank or credit card company inquiries
  • If none of these above scenarios apply, please contact your bank to investigate why the transaction did not go through.
• Retry the payment
  • Our system will automatically attempt to process the payment again. Please verify that your payment method is set up to allow retries, as retailers are responsible for ensuring successful transactions.
  • If you prefer, you can manually complete the payment at any time through the Invoices page in your account. You can monitor your invoices to stay informed about the payment status.
• Update your payment method
  • If your payment information is incorrect, or you’d like to pay with a different payment method, you can add a new payment method.

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What happens if my invoice payment fails on the due date?

If an invoice payment fails on its due date, your ability to check out may be temporarily restricted until the payment is completed. However, if you attempt a manual payment before the due date and it fails, your checkout ability will not be impacted as we will automatically charge you on the invoice due date.

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What if I thought my order was on net 60 payment terms, but I was charged on shipment?

If your payment failed because you expected net 60 payment terms but were charged upon shipment instead, it may be due to:

• Your order being a scheduled order, or pre-order. For these order types, terms are deducted at the time your order ships. If you do not have available net terms at the time of shipment, your order will convert to Payment on shipment.
• Your order total exceeded your available payment terms at checkout. If your available terms are less than your order total, our system will automatically apply Payment on shipment to the order.

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Updating your payment method for failed payments

If you'd like to use a different payment method to resolve your failed payment follow these steps:

1. Go to Settings and select Payment methods.

2. To enter a new payment method:
   1. Select Add payment method and choose Bank account or Credit card.
      1. If you are adding a bank account select Link bank account:
         1. You’ll link your bank account through Plaid by entering your banking institution and your account information.
   2. If you are adding a credit card select Add card:
      1. You’ll follow the prompts for entering your card details.
      2. If you want to use the new payment method for all unpaid invoices, check the box apply the new payment method to all outstanding invoices.
      3. Select Save.
   3. To change your default payment method:
   4. Select the Make default link next to the payment method you want to use.

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Bank account payment processing time

For payments made through a bank account, it can take up to 5 business days to fully process as complete.

If your previous payment failed, and you’ve submitted a new payment, we may hold your next orders while the payment processes. Once your payment completes we will send the order directly to the brand for fulfillment.

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Are my net 60 payment terms restricted?

If you have an overdue balance, your 60-day payment terms will be unavailable. Paying your overdue balance will typically restore your available terms and your ability to checkout. Your terms and ability to checkout are subject to change or removal per our Terms of Service. If your account has a history of overdue balances, net 60 payment terms may be reduced or removed.

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Impact of late payments on your account

On time payments help maintain your account standing. It is crucial to address any overdue balance as promptly as possible. Failure to make timely payments can have negative consequences on your Faire account. Overdue invoices may result in the reduction or removal of your terms and prolonged overdue invoices may result in the suspension or termination of your account.

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Do failed payments affect brands?

No, your failed payments will not affect brands. Faire handles payment processing for all orders placed on Faire. Brands are paid out by Faire according to their selected payout option. We charge you for orders separately, according to your payment terms.

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What should I do if my card is compromised?

If your card has been compromised, update your payment method when your new card arrives. If you need more than 10 days to receive a new payment method, please let us know and we’ll connect you with a support specialist to help.