When looking for your brand page and products from a retailer account, please keep in mind that Faire’s search engine uses machine learning to provide a customized shopping experience to our retailers. This ensures that our brands get seen by the retailers who are a good match for their products.
You may not initially see your brand or products because the settings that are tied to the retailer account may not match your brand. We encourage you to use exact product titles when searching and check all page results instead of just the first few. If there are too many results, try applying a search filter.
To learn more about our algorithms, visit Understanding search and ranking on Faire.
What affects my brand’s searchability?
If you don’t see your products appear in the search results, it may be because you have specific selling permissions set in your account. Please check the following steps to see if this is impacting your search:
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Check if your products are published—Unpublished products won’t appear in search results.
- Under your Products tab, you can see which products are published, unpublished or saved as drafts.
- For new products that were just added, updated and/or activated, please allow 30 minutes for the changes to be reflected in our search engine.
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Check the locations you are selling to—If you have restrictions set on where you are selling, retailers in those locations will not be able to search your brand or products.
- Under your Shop Settings tab, you have the ability to select if you would like your products to be available to European, United Kingdom, and Australian retailers.
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Check the retailer type you are selling to—If you have restrictions set on the type of retailer you are selling to, those retailers will not be able to search your brand or products.
- Under your Shop Settings tab, you have the ability to select if you would like your products to be available to online only retailers and social sellers.
- Check if you have any blocked zip codes—If you block a zip code, retailers in that area won't find your brand and products in search results.
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Check if the product is a preorder item—Only qualified retailer accounts are able to search and view preorder items.
- Qualified retailers are those who have met our buying requirements or are in your Faire customer list.
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Check all page results—Because we use machine learning algorithms to provide a customized shopping experience to our retailers, your results may not appear on the first few pages in search results.
- We encourage you to check all pages instead of just the first few. If there are too many search results, try applying a search filter for your brand.
If you’ve checked all of the suggested steps and still can’t find your products, please let us know and we'll connect you with a support specialist to help.