What should I do if products I tried to import aren't showing up on Faire?

If your Shopify products aren’t showing up on Faire after an import, there are a few things you can check.

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Is your product in an active status in Shopify?

Only active products can sync to Faire. Products with a draft status in Shopify won’t import.

To update a product status:

1. Go to the Integrations tab, and select Shopify.
2. Choose the Products tab and select the product.
3. Within the Status card select the double arrows to choose Active.
4. Select Save to make the changes.

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How do I reset the Faire:Sell Wholesale sales channel?

Refreshing the Faire:Sell Wholesale sales channel can help trigger a new sync. To do this:

1. Go to the Integrations tab, and select Shopify.
2. Choose the Products tab and select the product(s) not showing up on Faire.
3. Locate the Publishing card and choose Manage.
4. Deselect the checkbox next to Faire: Sell Wholesale to turn the sales channel off save at the top of the screen, and select it again to turn it back on.
5. Select Done to save the update.

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Are the products I am importing through Shopify missing information?

Faire requires that your products have complete product information filled in to import successfully. Make sure each product has the details filled in for:

1. Product title
2. Product description
3. Product price
4. Product image
5. An active status

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How do I add missing product details for products I am importing?

1. Go to the Integrations tab, and select Shopify.
2. Select the Faire:Sell Wholesale sales channel.
3. Select Add missing info within the Resolve product info issues card.
4. Fill in the missing fields for the product(s).
5. Select Save to update your changes.
6. Go to the Products tab within Shopify and select the product(s).
7. Locate the Publishing card and choose Manage.
8. Select the checkbox next to Faire: Sell wholesale to turn the sales channel on.
9. Select Done to prompt the import.