Can I request a commission change on an order?

What is a commission change request?

Commission change requests allow you to request 0% commission on an order if you can show documentation of your relationship with the retailer. If a relationship doesn’t automatically qualify for 0% commission, you can still request a commission change for your eligible customers and leads by providing documentation of your relationship.

For more information on the types of documentation we accept, please see What types of documentation do you accept for Faire Direct?

How do I submit a commission change request?

Note that this must be completed on the Faire website (not the mobile app). To request a commission change:

1. Select the order from your Orders page.
2. Locate the Commission field under the retailer’s details on the right side of the page.
3. Select Request commission change.
4. Choose the commission rate you expected for the order and select Next.
5. Choose the customer’s relationship to you and select Next.
   1. Select Customer if you sold to the retailer before their first Faire order.
   2. Select Lead if you encouraged the retailer to place their first order with you through Faire.
6. Drag and drop your files or select Upload file(s) to upload your documentation.
   1. We accept a range of documentation depending on the nature and timeframe of your relationship, as outlined here.
7. (Optional) Include a note about your relationship with the retailer in the Optional details field.
8. Select Submit.

Commission change requests can’t be edited once submitted. If you forget to include a file, please let our team know and we’ll connect you with a support specialist to help.

What should I do if I don’t have the request commission change option in my account?

The Request commission change button will be available on the retailer’s most recent order with you. If you don’t see the option on your order page, you may not be viewing the retailer’s most recent order.

To find the retailer’s most recent order:

1. Go to your Orders page.
2. Enter the customer’s store name in the Search field.
3. Review the Order date, and select the most recent order.
4. Choose the Request commission change button.

Note that this must be completed on the Faire website (not the mobile app). If you’re still not able to locate the Request commission change button on your retailer’s most recent order after using the troubleshooting steps above, please let us know and we’ll connect you to a support specialist to help.

What happens after I submit my commission request?

Commission change requests are reviewed by our team in the order they’re received. Once you’ve submitted your request, we’ll send you an email update within 1 business day.

If you provide documentation that meets our requirements, you’ll qualify for 0% commission on orders from that retailer, specifically:

Commission changes submitted after an order has been paid out are not eligible for reimbursement (unless the order was placed in the last 30 days).

If you are not able to provide documentation that meets our requirements, you will continue to pay commission on orders from that retailer. You’ll receive an email with the denial reason, but you may also request an appeal. For more information, please see How can I appeal a denied commission change request?

As a reminder, you are responsible for accurately representing your relationship with the retailer in commission change requests. Your Faire Direct relationships may be audited and action may be taken if there are signs of inaccurate documentation.