Commission change requests allow you to request 0% commission on an order if you can show documentation of your relationship with the retailer. If you received an email that your commission change request was denied, and you have additional documentation that addresses your denial reason outlined in the email we’ll be happy to review your request again. Additional documentation cannot be submitted directly through your account - once you’ve submitted a commission change request for a retailer, you won’t be able to submit a new one for the same retailer. Any future commission change requests for that retailer can only be done over email.
When can I appeal a commission change request?
You can request another review only if you have new documentation that meets the requirements outlined in our policy. For more information on accepted documentation types, visit What types of documentation do you accept for Faire Direct?
The eligible documentation you submit for an appeal must clearly contain a date and match one of the following as it appears on Faire:
- Retailer’s store name
- Contact name
- Email address
- Website URL
- Phone number
- Shipping address
How do I submit new documentation for a denied commission request?
- Reply to the decision email you received with your updated documentation attached.
- Our team will review your request and the new documentation and respond within 1 business day
If you’re unable to find the decision email, let us know and we can connect you with a support specialist for assistance.