There is a dedicated Payouts page where you can view information about all of your payouts from Faire. Here you will be able to view payout details for all of your orders as well as download the information as a CSV file. You are also able to view information about payouts from your Orders page.
For additional information on payouts for brands in North America, please visit our Help Center article How much does it cost to sell on Faire if I’m based in North America?
If you are a brand based outside of North America, please see our Help Center article Where can I access payout information as a brand outside of North America?
What information is available on the Payouts page?
The Payouts page includes information about your recent payouts, including:
- Payout date
- Payout amount
- Order number
- Customer name
- Ship date
- Order total
Where can I view the full detailed payout calculations?
To view the full payout calculation information for any payout on the Payouts page just click on any Payout amount value and a breakdown with the full payout calculation will appear.
When do payouts appear on the Payouts page?
Payouts will appear on the Payouts page after the order has been fulfilled. Depending on the payment terms you chose for your account, you may receive your payout more than 24 hours after the order is shipped. When this happens, you will notice that these payouts are grayed out and an estimated future payout date is provided.
For some preorders, you will notice the Payout date and Ship date are grayed out with an Unknown field. This is because these fields won't be solidified until the preorder is fully fulfilled.
How are the payouts organized on the Payouts page?
Payouts are automatically sorted by the payout date, with the most recent transactions or future payouts listed first. If you prefer to view payouts in ascending order, you can adjust this by clicking the Payout date header on the Payouts page. You can also choose to sort by ship date in ascending or descending order by clicking the Ship date header.
Filters that you can use:
The filters at the top of the Payouts page enable you to quickly filter the payouts data that you are viewing. The options include:
- All payouts - an overview of all of your payouts, paid and unpaid
- Paid payouts - payouts that have been initiated and should appear in your bank account within 3-5 business days from the payout date
- Unpaid payouts - payouts that will occur in the future based on the payment terms selected for the order
In addition to these filters, you can also filter payouts by preset time frames including:
- Last 7 days - payouts from the past 7 days
- This month - payouts and expected payouts for the current calendar month
- Last month - payouts from the last calendar month
- Next 7 days - payouts that will occur in the next 7 days
- Next month - payouts that will occur next month
If you’re looking for a specific order, you can search for it by entering either the customer name or the order number in the search bar. All payouts associated with the order number or customer will be surfaced in the results.
How do I download a payout report?
To export a downloadable CSV of your payouts:
- Go to your Payouts page.
- Choose Export.
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You’ll have the option to select All time, Last 30 days, Last 60 days or Custom to choose your own date range.
- If you choose Custom, you’ll select a start date, and end date range from the calendar for the report to run.
- Select Export CSV to complete the download.
Large files may take a few hours to complete. Once completed, you can locate the CSV file by going to the download folder on your device. We’ll also send you an email with the CSV file attached that you can download once your export is ready.
What information is available in the CSV payouts export?
The report includes relevant information (if applicable) such as:
- Payout date
- Payout Amount
- Order Number
- Retailer Name
- Order Date
- Order Total ($)
- Currency
- Damaged Or Missing ($)
- Promotions
- Commission (%)
- Commission ($)
- New Customer Fee ($)
- Total Commission ($)
- Taxes ($)
- Shipping Costs ($)
- Payment Processing Fee (%)
- Payment Processing Fee ($)
- Insider Free Shipping
- Insider Shipping Charge ($)
How can I match up my payouts with my bank statements using the order number?
We understand that many of our brands reconcile their payouts from Faire directly against their bank statements. For this reason, we added the order number to the ACH transaction descriptions. This makes it easier for you to line up transactions in your bank statement with payouts that you see in your Payouts page or CSV payouts export.
Unfortunately, not all banks display the ACH description information in the same way, and some may not display it at all. This means that you may need to explore a few different bank statement views to be able to see this information. Here are some places you can look:
- A downloaded PDF or CSV bank statement: This is the best source for the ACH description information. We’ve noticed that banks often do include the ACH description details in a statement export.
- A detailed payment summary via mobile or website: We've noticed that some banks do offer a clickable "View more details" option for each payment listed in their bank statement summary view. Often the ACH description can be found within these payment details if they are offered.
- A statement summary via bank website (via computer): We've noticed that some banks do include the ACH descriptions in the bank statement summary view when it's accessed via the web (Chase does this).
- A statement summary via a mobile bank application: From what we've seen it's very unlikely that you will see the ACH description in your normal statement view within their mobile web application.
Keep in mind, it is possible that your bank doesn’t surface any or all of this information as we don’t have control over how individual banks surface these details.