You can update your payment method from the Payment methods tab within your Settings.
What payment methods are accepted?
The forms of payment accepted at this time are:
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Debit card
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Credit card
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Bank account
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Prepaid cards
Once a payment method has been added, there must always be a card on file while the account is active. In order to checkout with your bank account we require a credit card on file.
These payment options may differ based on your location. For more details, visit What payment methods can I use based on my location?
What payment methods are not accepted?
We are unable to accept the following forms of payment:
- Checks
- Wire transfers
How do I add or change my default payment method?
- Go to Settings and select Payment methods
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To enter a new payment method:
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Select Add payment method and choose Bank account or Credit card:
- For a bank account select Link bank account where you’ll be directed to Plaid to enter your banking institution and account information
- For a credit card select Add card and follow the prompts for entering your card details
- To apply this new payment method to all unpaid invoices, check the box apply the new payment method to all outstanding invoices
- Select Save
- To change your default payment method:
- Select the Make default link next to the payment method you want to use
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Select Add payment method and choose Bank account or Credit card:
When you add a new default payment method, you'll be asked if you want to apply it to all unpaid invoices. If you do not select apply the new payment method to all outstanding invoices the payment method you used at checkout will be charged when your invoices are due.
Can I change my payment method after checkout?
Yes, you can update the payment method for all unpaid invoices listed in the Unpaid Invoices tab as long as the invoice due date hasn’t passed. If your order was placed using the Payment on Shipment option, a due date will not be listed. Instead, you’ll see Due when order ships on the invoice, indicating whether you can update the payment method.
Changes to your payment method can only be made before a payment is processed. Once a payment has begun processing, your invoice will be listed on the Paid Invoices tab and changes to your payment method on outstanding invoices will not apply.
To update the payment method for all unpaid invoices:
- Follow the steps in How do I add or change my default payment method?
- Select the checkbox when prompted to apply the new payment method to all outstanding invoices
To use a different payment method without updating it for all unpaid invoices:
- If the order hasn’t been processed, or shipped, check if the order is eligible for cancellation. Visit How can I cancel an order? for more information.
- If your order was able to be canceled, you can place the order again using your preferred payment method at checkout. Visit How do I change my payment method at checkout?
Can I change my payment method on an individual invoice?
No, payment methods cannot be updated for an individual invoice. However, it is possible to update the payment method for all outstanding invoices at once.
If the invoice you need to update is unpaid, visit Can I change my payment method on an order after checkout?
Can I remove my payment method?
Your account must always have at least one payment method on file. If you wish to remove your current payment details, a new payment method can be added, and marked as default in your Account settings. Once an alternate payment method is added you will be able to remove the previous one listed.
If you want to fully remove all payment methods, you’ll need to delete your entire account. If you’d like to delete your account, visit How can I close my Faire Account?
Why wasn’t my new payment method used for my invoices?
If you recently added a new payment method but noticed that your invoices were still paid using your previous payment method, this may be because the option to apply the new payment method to all outstanding invoices was not selected.
If this option is not selected when adding a new payment method, any unpaid invoices will still be processed using the original payment method used at checkout.
When you change your payment method, all unpaid invoices will be processed using your updated payment method moving forward. Payments that have already been processed cannot be changed.
For more details, visit How do I add or change my default payment method?
What happens if my default payment method fails?
Your alternate payment method on file may be charged. You may add a new payment method to resolve a failed payment. For more information visit What happens if my payment fails?