How can I close my Faire Account?

You have two options for closing your Faire account.

1. Deactivate your account
2. Delete your account and account data

Both options are permanent and cannot be reversed. If you choose to return to Faire, you’ll need to re-apply and set up a new account. You can reuse the same email address to sign up again after deactivation or deletion.

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Option 1: Account Deactivation

Deactivating will close your account, but data will not be deleted. This action is permanent, and the account is not able to be reactivated.

To deactivate your Faire retailer account from a laptop or desktop, follow the steps below:

1. Go to Settings in your account dropdown menu
2. Select Security & privacy, then Deactivate Account
3. Choose the reason you’re leaving and Next
4. Enter the email address for your account
5. Select Deactivate retailer account to finalize deactivation

To deactivate your retailer account from the Faire app on your mobile device, follow the steps below:

1. Once logged into your account, navigate to the Settings tab
2. From this tab, you should see the option to ‘Deactivate Account’
3. Click Deactivate Account
4. A pop-up should appear that will ask you to confirm the reason for deactivation. Select the best option and click submit
5. Enter the email associated with your Faire account
6. Once entered, you’ll see a message confirming the deactivation was successful

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Option 2: Delete your Account and Data

If you want to permanently delete your account and account data, you’ll need assistance from our team. Follow these steps:

1. Let us know so we can connect you with a support specialist to request the deletion of your account and data
2. Once your request is in our queue to be processed, you'll receive an email confirmation

Some information may be retained. For example, for tax or accounting purposes or as required by law. For more information, visit our Privacy policy.

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Why am I getting an error?

If you have any outstanding invoices, payment plans, or returns on your Faire account, you won’t be able to deactivate or delete your account until these are resolved.