If you need to update your shop information, such as your business name, fulfilment email address, or personal contact details, you can easily do so in your account. Follow the steps below to update your shop’s information.
How do I change my login email?
You can change your login email address by selecting your profile icon and selecting Manage profile. From here, you can edit your personal email. Be sure that the email provided is a valid email address. We highly encourage you to add Faire to your email address book to ensure that none of our emails go to your spam or trash folders.
Here you can also change your user information, phone number, and password.
How do I change my shop information?
You can change your shop information, order options and more from your Shop settings. From here, you can change your company name, your fulfillment email and the primary category. You can also manage your connected accounts, shop lead time, fulfillment options, retailer options, order minimums, custom catalog translations, and pause mode.
If you would like to update your company’s location, please let us know and a support specialist can help make the change.
How do I change my account settings?
You can change your account information, payment details and settings from your Account settings . From here, you can change your payout information, options and methods to suit your preferences. You can also view your billing history and manage your export and tax information. Additionally, you can manage your order reminder notifications and tailor your order settings, including product sorting, auto-accepting orders and packing slip configurations.
How do I change my made-in location?
Made in reflects the country of manufacture, production, or growth of the product – in accordance to country of origin (COO) based on the definition used by the U.S. Customs & Border Protection. The country of origin of a product may be changed in a secondary country if the second country constitutes substantial transformation or impacted by rules outlined here.
You can add Made-in information on the product and brand level.
- Brand Level: This should represent where the majority of your products are manufactured. If you have more than one country of origin across your product catalog, defer to the majority country of origin, and specify made-in information at product level.
- Product Level: If your products are manufactured in more than one country you can add this information on a product level.
To change your made-in location:
- Select My shop on the left side of your portal and choose Shop page from the options that expand.
- Scroll to the About your brand section.
- Select your products' country of origin from the Products made in drop-down menu.
- Press Save to apply your changes.
How do I change my shipping origin location?
Your shipping origin provides retailers with insights into potential shipping times, costs, and customs considerations and should specify the primary location from which your orders are shipped.
If you need to update your shipping origin location, please let us know and we'll connect you with a support specialist to assist.
How do I change my based-in location?
Listing your Based-in location can assist buyers in identifying and supporting local or regional brands. It should denote the location of your brand's headquarters or primary business operations. If your company is headquartered in Austin, Texas, but your products are manufactured elsewhere, list Austin as your Based-in location.
If you need to update your based-in location, please let us know and we'll connect you with a support specialist to assist.