Invoices will be automatically charged to your payment method on the invoice due date. Your invoice due date is determined by your payment option selected at checkout. We're unable to switch the payment option after the order has been placed.
What are my payment options?
We offer two different payment options: payment terms or payment on shipment.
The payment options available to you will be shown at checkout. You may only have the option for payment on shipment based on your current eligibility for payment terms, or if you’ve reached your payment terms spending limit at the time of checkout.
What happens if I use the payment terms option?
If you select this option at checkout, your invoice will be auto-charged on the invoice due date, 60 days after you place the order. If you do not have enough payment terms available at the time you checkout, we’ll automatically select the payment on shipment option.
If the order takes more than 14 days to ship, your invoice will be auto-charged 60 days after the ship date instead of the order date.
For scheduled orders and preorders, your payment terms will be deducted at the time your order ships. Your 60-day invoice window will also begin on the date your order ships. If you do not have available net terms at the time of shipment, your order will be converted to the payment on shipment option.
Payment terms can't be used with prepaid cards. Retailers in the UK can use prepaid cards you pay on shipment.
To learn more about payment terms, please visit How do net 60 terms work?
What happens if I use the pay on shipment option?
If you select this option at checkout, or if your order was automatically changed to this payment option, your payment method will be charged at the time the order ships. An authorization hold may be placed on your card or bank account prior to shipment. The hold will drop when the order ships, or within 7 days if the order takes more than 7 days to ship. To learn more about authorized holds, visit Why am I seeing a pending charge from Faire?
Can I switch my payment terms on an order?
Once an order is placed, the payment terms cannot be changed. You can see if the order can be canceled and place a new order with the desired payment terms. For more information about canceling an order, visit How can I cancel an order?
How do I know which payment method will be charged?
When checking out, your default payment method will automatically be selected to pay for your order. If you’d like to use a different payment method, you can select from existing payment methods, or add a new one. Switching to a different payment method will not impact any other outstanding invoices, unless you select to apply the new payment method to any outstanding invoices.
If the associated payment method fails, your alternate payment method on file may be charged.
The payment method that will be charged is listed on each invoice. You can click on your invoice and check the payment method shown at the bottom, next to the invoice total.
When is my invoice due?
Your invoice due date will depend on the payment option selected at checkout, you can confirm the invoice due date on your Invoices page.
If your order was placed using buy now, pay later, you’ll see the invoice due date on your invoice.
If your order was placed using the payment on shipment option, you won’t see a specific invoice due date, the invoice will be auto-charged on the date the order ships. You can reference the expected ship date on the Orders page to get a sense of when the order is expected to ship. Keep in mind that the expected ship date may change.
Can I make a partial payment?
At this time, it is not possible to make a partial payment on an invoice. Each invoice will need to be paid in full on a single payment method. If you need to make a change to the payment method for an order, visit Changing my payment method for more details.
Can I manually pay my invoice if I used payment terms?
If the payment option for the order is payment terms, you can pay your invoice at any point before the invoice due date on your Invoices tab.
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- Click your account dropdown menu (person icon in the top right-hand corner of your screen) and click on the "Invoices" page
- From the invoices page, select the Unpaid Invoices tab
- Select the invoices you’d like to pay by checking the box on the left-hand side of each invoice
- Select Pay Invoices at the top of the page
- Proceed to confirm your payment and double check that you’ve chosen the correct payment method.
- Once confirmed this will process the payment for these invoices on the payment method selected
Can I manually pay my invoice if I used pay on shipment?
If your invoice is due on shipment, your payment method will be automatically charged on the date the order ships. It isn’t possible to change the payment date for these orders. If you have any overdue invoices you will be unable to place any further orders until payment has been made.
How do I handle invoice discrepancies?
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Review your invoice in your Faire account: The invoice for your orders will be listed in the Invoices tab of your account and will be the accurate point of reference for payment for your orders.
- Missing items: If you were charged for items you didn’t receive, report them as missing for an invoice adjustment. Visit How do I report issues with my order? for more details.
- Duplicate shipping notifications: If you receive multiple notifications for the same order this can occur due to manual updates in the system.
For additional concerns with invoice discrepancies let us know and we’ll connect you with a support specialist.