How to contact Faire support

Faire offers different support options depending on your account and membership. To see which options are available to you, visit the Help Center.

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What are my support options?

Depending on your account, you will have access to one of the following:

Chat with the Virtual Assistant:

1. In the Help Center, select Chat with us in the bottom right corner
2. Provide more details about your issue
3. The assistant will provide an answer or, if further help is needed, direct you to:
   • Live chat—Available during operating hours for verified customers
   • Phone support—Offered only to Insider members in the US, UK, and Canada
   • Email support—Available for issues that require email-based assistance

Contact Faire Support via the Help Center:

1. In the Help Center, select Contact Us
2. Provide more details about your issue
3. Follow the prompts and choose from the available options listed in the Contact Us section:
   • Live chat—Available during operating hours for verified customers
   • Phone support—Offered only to Insider members in the US, UK, and Canada
   • Email support—Available for issues that require email-based assistance

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When are chat and phone available?

Phone and chat support are subject to hours of operation which may differ by region:

Chat Support Hours of Operation

• United States: 9 AM – 8 PM EST
• Canada: 9 AM – 8 PM EST
• Europe: 9 AM – 5 PM GMT
• Australia: 9 AM – 5 PM AEST
• Other regions: 9 AM – 8 PM EST

Phone Support Hours of Operation

• United States 9 AM – 8 PM EST
• Canada: 9 AM – 8 PM EST
• United Kingdom: 9 AM – 5 PM GMT

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Does Faire have a phone number I can call?

No. If you are an Insider Member in the US, UK, or Canada you have access to request a callback.