As a brand on Faire, members of your team can have their own login for your Faire account. You'll be able to enhance productivity and improve security by getting your team members set up on Faire.
Which team members should I add to Faire?
You can create Faire accounts for members of your full-time or part-time staff. This could be your customer service team, fulfillment staff, bookkeeper, sales director, marketing team, assistant, or various other people. You can add up to 20 active members.
Can I add my sales representatives?
Yes, there are two ways that you can add your sales representatives to your Faire account:
- As a Team member: Adding a sales rep as a team member will allow them to write orders, engage with customers over messenger, add leads, and more.
- As a Sales Rep: This is best for external reps or agencies that don’t need to have direct access to your brand account. To learn more about attributing orders to your sales reps in Faire see, How to attribute your Sales reps to orders on Faire.
How do I add team members?
Only Admins can add team members.
To add a team member:
- Go to the Team page.
- Select Add member.
- Fill out the team member’s profile information (first name, last name, email, and role).
- Select the permission level.
- Admin: Can access the Faire platform with full privileges, viewing all sensitive information.
- Custom: Can access most of the Faire platform. You can choose to add access to sensitive information, specifically Payouts and Analytics.
- Click Send invite. The team member will receive an email invitation with a link to join the team.
Prefer a quick video walkthrough? Check it out here
If you’re currently sharing your login details with any of your team members, we strongly suggest you update your password after you invite them to join your team. This will ensure they won’t log in as the Primary Admin in the future.
What are the different permission options?
There are three different permission options for your brand’s team on Faire:
- Primary Admin: Every brand will have a Primary Admin. This user account cannot be removed—even by another Admin on your team. By default the “Primary” designation will be assigned to the original user account that was created when your brand signed up for Faire.
- Admin: People who are given Admin permissions will be able to see and do everything in the Faire portal. They can access the Faire platform with full privileges, viewing all sensitive information.
- Custom: People who are given custom permissions will be able to see and do most things in the Faire portal, but you can choose to add access to sensitive information, including Payouts and Analytics. If you choose to give access to Payouts, the team member will be able to see all payout information but will not be able to update the bank account details for payouts. If you choose to give access to Analytics, the team member will be able to see high-level sales analytics. Team members with custom permissions will not have access to Promoted Listings or the ability to add or remove other team members. If they need this access, admin permissions are required.
Who should use the primary admin account?
The primary admin account should be used by whoever on your team is ultimately responsible for your Faire presence (e.g. the owner, the wholesale manager).
The primary admin is responsible for all actions taken on your account, including by any team members you add.
Can I change my email address as the Primary Admin?
Yes! From your Account Settings, you can update your personal email. You will not be able to update the email if it is already associated with another account on Faire, including another brand, retailer or developer account. If you would like to use an email address that is already being used, you will need to change the email address on that account before you can update your personal email.
How do I remind a team member to join?
If an email invitation link expires, you can re-invite the team member:
- Go to the Team page.
- Select the team member you would like to resend an invitation to.
- Under Account status, select Resend. After you click Confirm, the team member will receive a new invitation link to join your team on Faire.
How do I cancel an invitation?
If the invitation has not been accepted, you can cancel the invitation to join your team:
- Navigate to the Team page.
- Select the team member whose invitation you would like to cancel.
- Under Account status, select Cancel.
- After you click Confirm the invitation link will expire immediately and they will not be able to join your team on Faire.
How do I remove a team member?
- Go to the Team page.
- Select the team member you would like to remove.
- Under Account status, select Remove.
Removing an account will permanently remove it from your store and is not reversible. Previous actions, such as messages they sent, will remain. Only primary admins and admins can remove team member accounts.
Who will receive emails?
Emails will still go to the primary admin’s email address. Emails related to orders will also be sent to the fulfillment email address you have specified in your shop settings.
Any messages related to account security (e.g. password resets, codes for multi-factor authentication) will be sent to the email address of the corresponding person.
Understanding how Messenger works
Messenger notifications are designed to keep your team informed efficiently. Here's how it works:
- Notification Delivery: Messenger notifications are sent to the most recent team member who participated in the conversation. If no one from the team has participated yet, the notifications are sent to the primary admin.
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Unread Messages configuration: All team members will see retailer messages marked as unread, even if they haven't participated in the conversation. By default, messages sent from other team members will also be shown as unread but this can be changed in your messenger settings. Follow the steps below to update this:
- Select the gear icon above your conversation list
- This will open a pop-up modal with options to update your profile photo and your team's messenger configuration.
- Select the checkbox for New messages from my team to automatically mark messages from your team as read.
By following this process, your team can ensure that important communications are seen and addressed by the relevant members.
How can I provide feedback?
If you're interested in more customization or have any other feedback about this feature, you can visit the bottom of the member page and select the feedback link.
Can I support multiple brand teams from one login?
Yes, if you're a team member accessing multiple brands on Faire, you can access all your brands with a single login and switch between them for efficient day-to-day operations. If you haven’t consolidated your logins, you’ll need to do that first. Learn more in Can I use one login to access multiple brand accounts?