As a retailer on Faire, members of your team can have their own login for your Faire account. You'll be able to collaborate more efficiently, streamline communication across your orders, and manage team members' roles and permissions.
How do I create a team?
Only the account owner can create a team. To create your team or add a new team member:
- Navigate to Settings
- Select My team
- Select the Add team member button
- Fill out the team member's First Name, Last Name, and Email. Select Next
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Choose each member’s role by selecting Admin or Contributor. Select Invite member
- Admin role: This member can add, remove, and edit roles and permissions for all team members except for the account owner
- Contributor role: This member can't manage roles or permissions
- The team member will receive an email invitation immediately with a link to join the team
Once a team member is added, they’ll have full access to the account, with the exception of being able to manage the team.
If you’re currently sharing your login details with any of your team members, we strongly suggest you update your password after you invite them to join your team. This will ensure they won’t log in as the account owner going forward.
Why is my team member receiving an error?
Team members will see an error if the email address they’re using is in use on another Faire account. They’ll need to update the existing account email, or deactivate their existing account to be able to successfully join your team with that email. Alternatively, they can use a different email address.
For more information on how to deactivate existing accounts visit How can I close my Faire Account?
Roles and permissions
You can set up different roles and permissions for your team members’ account access. For more information, visit Setting my team's roles and permissions
How do I remind a team member to join?
The account owner or an admin can remind a team member to join. To do so:
- Navigate to Settings and select Team
- Select the team member to view their details and select resend invite
The email invitation link to join your team will expire in 7 days. If a team member doesn’t accept the invitation in time, you will need to re-invite them to join your team.
How do I deactivate a team member?
The account owner or an admin can deactivate a team member.
- Navigate to Settings and select Team
- Select the team member to view their details
- Under the Deactivate member section, select Deactivate
Deactivating a user will remove their access to this account and the account owner’s payment method will be charged for any outstanding invoices.
Submitting a cart for checkout
If you don’t have checkout permissions, you will need to submit your cart for checkout by selecting Submit for checkout from your shopping cart. You will need to select at least one team member with checkout permissions to notify. If you have submitted an order for checkout before, the team member you selected for the last submitted cart will be pre-selected.
After submitting, the Submit for checkout button is disabled for all team members without checkout permissions and the person you selected will be emailed to checkout. At this time, all team members can still add items until the final order is placed.
Payment information and liability
Team members will only have access to use payment information that the account owner shares with them or payment information that they add themselves. Under no circumstances will any payment information added by a user be visible to any other user.
The account owner is liable if a team member's payments fail and are responsible for all orders or actions performed by team members. You can refer to Retailer Terms of Service.
Signing up for an Insider membership
Account owners, admins and contributors (with checkout permissions) can sign up for an Insider membership for a non-refundable monthly subscription fee, agreeing to the Insider program’s terms of service. If one of your team members signs up, the Account Owners default payment method will be billed on a monthly basis once any applicable free trial period ends.
You can learn more about Insider for your country, as well as the applicable terms of service by visiting:
- How does Insider work for US retailers?
- How does Insider work for Canadian retailers?
- How does Insider work for European retailers?
- How does Insider work for Australian retailers?
Net 60 payment terms
Only the account owner can apply for payment terms. However, all team members will have access to any available payment terms amount on the account. For more information about payment terms, visit How do net 60 payment terms work?
Transferring account ownership
Only the account owner can transfer ownership. To transfer account ownership:
- Navigate to Settings and select Team
- Select your name to manage your details
- Select request to transfer
- Select send request
The team member will receive an email invite to accept the account ownership after agreeing to the Terms of Service. All outstanding past-due invoices or payment plans will need to be paid off before an Account Ownership Transfer can be initiated.
Sharing with your team
You can share products and brands via email with members of your team on Faire by selecting the share button on the product details page or brand shop page.
When you click to share, a pop-up window will launch where you can search and select the team member(s) you wish to share with. You can also add an optional note to your team member.
Your team member will receive an email from Faire sent to the email address associated with their Faire account. While the email they receive is not repliable, they can click the link to view the product or brand on Faire that you’ve shared with them.
If you prefer to share through a different channel, select Copy share link to copy the link to the product or brand page.
If the team member you want to share with is not on Faire, select Invite a team member, enter their email address, and select Invite . They’ll get an email from us inviting them to join your team, with a link to create their Faire account.
Disclosures
All team members can see all other team members' names, emails, and order information.
Only team members in countries where Faire is available can sign up and join a team account.