What is pallet shipping on Faire?
Pallet shipping is a way for brands to send large or heavy orders to your store on a pallet through a freight carrier, which can reduce shipping costs and help prevent damage.
Pallet shipping means a brand sends your order on a pallet through a freight carrier (also called less-than-truckload, or LTL, shipping) instead of in individual boxes. The order ships directly from the brand to your store, and the carrier delivers it by freight truck. Because freight carriers often schedule delivery separately, you may need to coordinate with the carrier to receive your order.
Which orders can ship by pallet?
Pallet shipping is rolling out in phases, starting with a select group of brands, and we’re expanding availability over time. It’s available for large or heavy orders shipping within the US.
You can’t see whether an order can ship by pallet before checkout. After you place a large order, if the brand is eligible to ship by pallet, you’ll see a question on your order confirmation page asking you to confirm your store can receive a pallet. Select Yes if you can accept pallets, or No if you can’t.
What happens if I select No or don’t answer the pallet question?
After you place a large order, we ask whether your store can accept pallets. Your answer controls whether a brand can ship your order by pallet to a store address:
- You select No: brands can’t choose pallet shipping for orders going to that address, and the order ships by parcel.
- You select Yes: the brand can choose pallet shipping for orders going to that address.
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You close the message without answering: If you haven’t confirmed you can accept pallets, the brand sees a message to that effect and is asked to confirm with you over Faire messenger before they ship.
How do I know if my store can accept a pallet?
Your store can accept a pallet if a freight truck can reach your location and unload a full pallet there. Before you tell a brand you can accept pallets, check these three things:
- Space for delivery: the pallet is delivered as is, so your store needs to be at street level, or have the right setup to accept a pallet on another floor.
- Room for a truck: a freight truck needs space to pull up to your place of business and set down the full pallet.
- No mail room: if your deliveries go through a mail room, you can’t accept pallets because the carrier delivers the entire pallet to your location rather than as individual packages.
If you’re unsure, we recommend checking with your building manager to confirm your location can receive a pallet. If it can’t, select No when we ask, or go to your Settings, select Shipping, and turn off Pallet delivery for that store address. Brands then ship your orders by parcel.
How do I set or change my pallet delivery preference?
Brands want to know whether your store can receive a pallet before they ship, so we ask for your preference for each store address. You can share it in two ways:
- After you place a large order: a message asks “Can your business accept pallets at this location?” Select Yes, we can accept pallets or No.
- In your Settings, select Shipping. Under Pallet delivery, turn the toggle on or off for each store address, then select Save.
You can update your preference at any time in your shipping settings.
Why is my order shipping by pallet?
Brands choose pallet shipping when they fulfill an order, after you’ve placed it. Most brands choose pallet shipping when it’s the most affordable option for a large or heavy order, or when it’s the best way to protect items during shipping.
You can’t select pallet shipping at checkout, but you’re always in control of your pallet shipping preference. You can update it at any time from your settings.
When your order ships by pallet, the shipping email we send you will say it’s a pallet shipment, so you know what to expect.
How do I track my pallet order?
You can find your pallet’s carrier and tracking details from your order page on Faire. Follow these steps:
- Go to your Orders page and find your order
- Select Track 1 pallet on the right-hand side of the order information.
- If your order has more than one pallet, the link says "Track N pallets," where N is the number of pallets.
- Review the carrier name and the PRO number, the carrier’s reference number for your shipment.
- Select the copy icon to copy the PRO number.
- If you see a link icon, select it to open the carrier’s tracking page. If you don’t see a link icon, search for the carrier’s name online and go to their website.
- Paste the PRO number into the carrier's website to track your order.
If you're having any issues tracking your pallet, please contact the brand using Faire messenger. The brand will have more information about the pallet and the carrier.
What if tracking isn’t supported for my pallet?
Some freight carriers aren’t supported for tracking on Faire. If that’s the case, your order shows the message “Tracking not supported for this pallet shipment,” and your shipping email includes the carrier name and PRO number so you can follow up with the carrier directly.
If you’re having trouble tracking your pallet, please contact the brand using Faire messenger. The brand will have more information about the pallet and the carrier.
How do I coordinate delivery of my pallet with the carrier?
Freight carriers often reach out to schedule delivery, and some pallet shipments don’t have tracking updates on Faire.
If you haven’t heard from the carrier, contact the brand through Faire messenger to help you receive an update on your order. The brand will be able to help confirm the delivery date and time window, share any receiving requirements for your location (e.g., receiving hours or whether you have a loading dock), or connect you with the carrier directly.
What should I do when my pallet arrives?
Take a few steps when the carrier delivers your pallet:
- Inspect the pallet and its contents, and note any visible damage on the carrier’s delivery paperwork before you sign for the delivery.
- Select Mark as delivered on your order if tracking isn’t supported, so we know your order arrived. You can then leave a review or report an issue.
What should I do if my items arrive damaged on a pallet?
If your items arrive damaged on a pallet, report the issue for your order the same way you would for any other order. Pallet orders don’t need any special documentation, but you do need to submit each damaged item individually with its own photo.
Go to your Orders page.
- Open the order that includes the damaged items.
- Select Report an issue.
- Add each damaged item individually, as it’s listed on your invoice.
- Upload a separate photo of each damaged item.
- Follow the steps to submit your report;
Pallet orders need the same information as any other order. Even though your items shipped together on a pallet, each item is listed individually on your invoice, so we need a report and a photo for each damaged item. Don’t submit one photo that shows multiple items.
How do I return items that shipped on a pallet?
You request a return for items that shipped on a pallet the same way you would for any other order, as long as the order is eligible for a return. To learn how, visit How do I submit a return? Returns can’t ship back on a pallet. Repack the items you’re returning into individual parcels, and make sure each parcel has its own return label.