Some brands may require you to return items from an issue report. If a return is required, we’ll send you return instructions, a packing slip, and a shipping label paid for by the brand right after you submit your report.
Why do I have to return items from my issue report?
Returning items to brands helps them diagnose product quality issues to improve their offerings, and in some cases, recycle or reuse materials. If a brand requires you to return the reported items, you’ll have 14 days to ship the items.
How do I return items from my issue report?
After you submit an issue report that requires a return, you'll receive return instructions, a shipping label paid for by the brand, and a packing slip. Follow these steps to send the items back.
- Review the return instructions.
- Pack the items listed in your return instructions securely.
- Place the packing slip inside the box.
- Attach the shipping label provided to the box. Don't use your own label.
- Drop off the package with the carrier listed in your return instructions before the deadline.
How long do I have to return items from my issue report?
You have 14 days to return the requested items using the shipping label you’re provided. Once your return window is closed, you will no longer be able to use the shipping label, and the reported items will be added back to your invoice.
What happens if I don't return the items in time?
When you submit an issue report, the reported items are removed from your invoice right away. If you don't return the required items within the return window, they are added back to your invoice and you’re charged for them.
- If your invoice is unpaid: We charge you on the invoice due date.
- If you've already paid your invoice: We charge you when the return window closes.
Once the return window has closed, you will no longer be able to return the reported items.
Who pays for return shipping on an issue report?
You don't pay for return shipping. The brand pays for the shipping label we provide in your return instructions. Use that label rather than printing your own, because we can only track returns that ship with that label.
What if an item from my issue report is unsafe to return?
If an item is unsafe to return, you don't need to send it back. Reach out to our support team after submitting your issue report to let us know what items are unsafe to return.
How are returns on issue reports different from returns on my first order?
Returns on issue reports are different from the returns we offer on your first order with each brand. With a first-order return, you choose which items to send back. With an issue report return, a brand requires you to send back items you reported with issues. To learn more about first-order returns, visit How do returns work?