Starting September 25th 2026 for all US brands, if Faire is paying for shipping on an order and you choose to Ship on your own using your own carrier rates, Faire will reimburse you at the Ship with Faire rate or your reported cost, whichever is lower.
Why is Faire updating how reimbursements work for orders where Faire pays for shipping?
In April 2025, we lowered our Ship with Faire rates by an average of 20%*, and in April 2026, we lowered them by another 18% on average by working with Ship with Faire carriers.**
These lower rates help you offer more competitive pricing to retailers, which can lead to more orders for your brand.
In light of these lower rates, we’re updating how reimbursements work when Faire pays for shipping. Using the lowest available rates when we’re paying for shipping helps us make the most of every dollar, so we can continue investing in programs that support your growth, including:
- Reaching more retailers
- Building stronger relationships with your existing customers
- Driving more opportunities for repeat orders
*Based on Ship with Faire shipping data from January '25 to March '25, compared to what rates with top Ship with Faire carriers would have been with our improved pricing.
**Based on Ship with Faire shipping data from August '25 to December '25, compared to what rates with top Ship with Faire carriers would have been with our improved pricing.
Which orders are affected by the reimbursement update?
This reimbursement update will only apply to orders where Faire covers the shipping costs (ex: some Insider orders, Faire Direct free shipping orders, and other free shipping incentives).
How do I identify Faire-funded free shipping orders?
To identify these orders, check the promotions applied field within the order summary. f it shows From Faire: Insider free shipping or From Faire: Faire Direct free shipping it is a Faire-funded free shipping order, and will be reimbursed according to our reimbursement policy.
How will reimbursements work?
If you use your own carrier account and label to fulfill an order where we cover the shipping cost, we calculate your reimbursement by comparing the Ship with Faire rate and your reported cost.
Here’s how it works:
- You provide a valid tracking number when fulfilling the order.
- We use that tracking number to verify shipment details, including package dimensions, weight, carrier service, and destination.
- Package dimensions and weight are determined based on carrier scans as the package moves through the carrier’s network.
- We calculate the shipping cost using Ship with Faire rates for the same carrier, service type, and package details.
- We compare the Ship with Faire rate and your reported cost, and we will reimburse you at the lowest rate.
For example, if you ship with UPS Ground, we compare your shipment to the Ship with Faire rate for UPS Ground with the same specifications. If your reported shipping cost is $20 USD and the Ship with Faire rate is $18 USD, we will reimburse $18 USD.
Why does my payout say TBD Pending Shipment?
Your shipping reimbursement rate will be visible once the order status updates to "shipped" in our system. This update typically happens within 24 hours of the package being picked up. Until our system reports the order as shipped, your payout summary will say TBD Pending Shipment.
How does reimbursement work for multi-parcel orders?
If you ship a multi-parcel order using multiple packages, you must add each tracking number to the order to receive full reimbursement.
Here’s how it works:
- Add every tracking number associated with the order when you mark it as fulfilled.
- We calculate reimbursement separately for each tracking number
- Your total reimbursement is the sum of all eligible shipments tied to the order.
If you don’t include all tracking numbers, you’ll only be reimbursed for the shipments that were provided.
Adding all tracking numbers also ensures retailers can accurately track each package and understand shipping progress.
Missing tracking details can impact both your reimbursement and the retailer’s delivery experience.
What can I do if I accidentally entered $0 as the shipping cost on this order?
If the order hasn't been scanned by the carrier yet, you can update the shipping cost yourself on the specific brand order in the shipping details section.
If it's already been scanned, reach out to our team with a receipt showing the correct shipping cost, and we can update it as long as it's within 45 days of the order's ship date and you haven't yet been paid out or the retailer invoiced for the order.
How do I reconcile my shipping cost now?
Your shipping reimbursement amount is accessible in two locations:
- The payout summary section of your brand order page shows reimbursements for individual orders.
- Your downloadable payout CSV file, found on your Payouts page, gives a full overview of all shipping reimbursements for your account.
In the exported file:- Column O reflects the shipping cost you paid, which includes the label cost and any handling fee you entered.
- Column P shows the shipping reimbursement—this is the amount you’re reimbursed when Faire or the retailer covers shipping. It includes both label and handling costs.
Does Faire offer shipping solutions that don't require reimbursement?
Yes, you can take advantage of our discounted rates without paying upfront or dealing with reimbursements by using Ship with Faire. This option lets you create shipping labels directly from your brand portal. You’ll never have to manually enter your shipping costs and tracking numbers again. Plus, easily add on affordable shipping protection with EasyPost
What if my third-party logistics provider doesn't support Ship with Faire?
You can continue fulfilling orders through Ship on your own. We'll still reimburse you at the Ship with Faire rate or your reported rate, whichever is lower.
Is there a rate card I can use to compare Ship with Faire pricing to my own carrier rates?
We don't have a rate card available at this time. To compare rates, go to your Orders page when fulfilling your next order, enter the package weight and dimensions, then select show carrier option to compare Ship with Faire rates against your usual carrier.