Reviews are a great way for you to continue building your credibility on Faire and attract new retailers to your brand! Retailers that have placed an order with you will have the opportunity to leave a review of their order experience. Reviews can be submitted and edited for up to 180 days after an order has been delivered.
Retailers can leave a review that may include:
- 1 to 5 star rating of their overall order experience
- Review summary
- Additional comments
- Private note
- Private feedback tags
- Images
Before being published to your profile, reviews stay private for 48 business hours post-submission for you to view, respond, or flag to our team for removal.
How do retailers leave reviews?
Your retailers can leave a review by selecting Write review on the corresponding order in their Orders tab. The retailer must input a star rating and summary of their review, but can also include additional comments or photos as needed.
Can I ask retailers for reviews?
We notify retailers after they receive the order to suggest they leave a review. You can also request reviews directly via Faire Messenger.
To request a review through Faire Messenger:
- Open Faire Messenger and select the thread with the retailer.
- Choose Insert review request.
- Select the message draft to personalize your request.
- Be sure to delete the instructions from the message template (including the brackets), or edit the template to remove them. For more information on editing your Faire Messenger templates, please see How do I contact retailers on Faire?
- When your message is ready, select Send to finalize.
Following up on your reviews
After receiving a positive review, we recommend reaching out to the retailer directly via Faire Messenger to thank them for taking the time to write their feedback.
If you receive a negative review, we encourage you to reach out to the retailer via Faire Messenger with any questions you may have about their experience. If an understanding is reached, the retailer may edit or remove their review. Alternatively, you may respond publicly to the review to provide additional context for other retailers reading the review by clicking on the Respond publicly button on the review in your portal.
If you believe a review violates our policies, you will have the ability to report it for removal in your account. A member of our team will look into the reported review, and you will be notified via email whether it qualifies for permanent removal or not.
For more information on our review policies, please see What to do if I receive a negative brand review.
Can a retailer edit their review?
Yes, a retailer can edit a review they’ve written for up to 180 days after the corresponding order was delivered.
From their Orders tab, the retailer can select Edit review next to the order in question. They’ll be able to edit their star rating, comment, and add or remove photos as needed. Once the retailer selects Submit review, it may take up to 24 hours to see their changes reflect in your portal.
What is the difference between Product and Order reviews?
Order reviews cover the overall experience with your brand and the order. Order reviews include star ratings for overall, product quality, fulfillment, and communication, plus optional comments and photos.
Product reviews cover the feedback on each individual item in the order. Each product gets its own star rating, comment, and up to 5 photos. When retailers click into a specific product page, they will now see product reviews in a new tab within the reviews section, alongside the existing order reviews.
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