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How to sign in if you forget your password


In this guide


If you're currently signed in, you’ll need to log out first to access the sign in page. If you’ve forgotten your password and need to sign in, you can use a one-time login code sent to your email.

If you're trying to change your password while signed in, visit How do I change my password?


How to sign in on your computer if you forget your password

  1. Select Sign in on the top right corner of the homepage
  2. Type in your login email address and press enter
  3. On the next screen, select Email me a code. This will send a login code to your login email address
  4. Enter the code you received via email to sign in to your account

How to sign in on your mobile app if you forget your password

  1. Enter your login email address and select Continue
  2. On the next screen, select Email me a code. This will send a login code to your login email address
  3. Enter the code you received via email to sign in to your account

What should I do if I don’t receive the email with the code?

If you don't receive the email, please make sure of the following:

  • You've spelled your email address correctly
  • You've entered the email that you used to sign up for your Faire account. If you used a different email, try again with the correct email address
  • The email is not in your spam or junk folder. If it is, please mark it as ‘Not Spam’ and follow the instructions contained in the email
  • The email address noreply@info.faire.com is in your contact list and is not blocked. You may need to contact your IT administrator to always allow emails from noreply@info.faire.com, then try again

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