Ship with Faire pickups with FedEx are available for brands based in the US and CA. You can schedule, edit, and cancel pickups directly from the order page from Monday to Friday.
The pickup fee is deducted from your payout summary after the pickup is complete.
UPS pickups aren’t available through Ship with Faire. If you need to ship with UPS, you’ll need to arrange a pickup directly with UPS using your own account.
How do I schedule a pickup when using Ship with Faire?
To schedule a pickup for an order :
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On the order page, select Ship with Faire as shipping option, once selected, you will be asked to enter the dimensions and weight of your parcel(s) which will enable the rates to surface rates.
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Under additional services, select schedule a pickup, and click on Confirm and print labels. You will be able to schedule the pickup after generating the shipping labels.
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Save or print your shipping labels, you will then be redirected back to the order page where you can enter the details to schedule your pickup (date, pickup time window, preferred location).
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The pickup address will be your ship-from address and can't be changed after your shipping labels are printed. Once the additional details are added, click on schedule pickup to confirm. You will see confirmation of your pickup and the pickup request number.
- You will also receive a confirmation email with the pickup request number for your pickup.
UPS pickups are not available; we hope to expand this option very soon.
Why don’t I see the “Schedule a pickup” option?
If you don’t see the Schedule a pickup option after printing your labels:
- Refresh the order page and check again.
- Confirm that your pickup address is serviced by FedEx.
- Check that your account currency matches the currency of your shipping location. If your account is set to a currency different from the one in the country you're shipping from, the option may not appear.
If the option still doesn’t appear, the pickup may not be available for your location.
Can I change my pickup address?
The pickup address is based on your ship-from address and is locked once shipping labels are created.
If more than 24 hours remain before pickup:
- Cancel the existing pickup.
- Void the shipping label.
- Create a new shipment with the correct address.
- Schedule a new pickup.
If it’s within 24 hours of pickup:
- Changes aren’t available at this stage.
How do I cancel a pick-up with Ship With Faire?
To cancel a pickup, on the order page, click on Cancel pickup. If you have bundled more than one order with this same pickup, this will only cancel the pickup for this order.
Cancellations must be completed at least 24 hours before the scheduled pickup time. Pickups can’t be cancelled on the day of collection.
If you’ve bundled multiple orders, cancelling a pickup from one order only cancels it for that specific order.
You can tell if your orders are bundled if you selected the same carrier across multiple orders and chose to join an existing scheduled pickup during checkout. To check whether you bundled multiple orders, go to each order page individually. Any order that shares a pickup will show the same pickup ID and scheduled time.
Why did my Ship with Faire pickup get cancelled?
If you reprint or recreate a shipping label, the pickup will be automatically cancelled. You’ll need to schedule a new pickup.
How do I bundle orders into a pick-up?
You can bundle multiple unfulfilled orders into one pickup if they use the same carrier.
To bundle orders:
- Select FedEx when creating a shipment.
- If a pickup is already scheduled, you’ll see the option to add additional orders.
Bundling shipments can help reduce your carbon footprint.
If you see errors such as “pickup already exists” or “pickup date is too far in the future,” the selected pickup may not be eligible for bundling.
We recommend making the most of this option, bundling your orders into one pickup helps your carbon footprint.
How do I reschedule a pick-up date & time?
To reschedule a pickup:
- Cancel the existing pickup at least 24 hours before the scheduled time.
- Schedule a new pickup from the order page.
If you bundled other orders, you’ll need to add them to the new pickup individually.
If you have more than 1 order bundled into this pickup and wish to reschedule the pickup for all these orders, you will need to click on every order to re-bundle it to the new pick-up you have scheduled.
Please note: Rescheduling can be done up to 24 hours before the scheduled pick-up time.
How can I check which orders have pickups scheduled?
There is currently no way to obtain a group view showing which orders have pickup scheduled and which ones don't. To check if an order has a pickup scheduled, click on the individual order page or check your email confirmation by searching the order number.
What should I do if my FedEx pickup is missed?
If your scheduled pickup doesn’t occur, you have two options:
Option 1: Drop off your shipment
You can use the same shipping label to drop off your parcel at a nearby FedEx location. This is often the fastest option.
Option 2: Schedule a new pickup
- Cancel the missed pickup from the order page.
- Schedule a new pickup.
If a delay was caused by the carrier, pickup performance may be reviewed.
What happens if I create a new shipping label?
If you regenerate or reprint a shipping label, your scheduled pickup will be automatically cancelled.
If you need to create a new label:
- Regenerate the shipping label.
- Return to the order page.
- Schedule a new pickup.
- Re-add any bundled orders individually.
How much does a FedEX pickup cost, and what if I’m charged twice?
A pickup fee is charged when you schedule a collection through Ship with Faire. This fee appears on your payout summary after the pickup is completed.
You may also see a charge from FedEx if:
- You scheduled a pickup directly with the carrier, or
- You rescheduled a missed pickup outside of Ship with Faire
If duplicate charges occur, they can be reviewed and refunded where applicable.
Can I set up automatic or recurring pickups with FedEx?
Automatic or recurring pickups aren’t available through Ship with Faire. Each pickup must be scheduled individually or bundled with other orders using the same carrier.
If you ship frequently, you can set up a recurring pickup schedule directly with FedEx using your own account.
What do error messages mean when scheduling a pickup?
If you see an error when scheduling a pickup, it usually means there’s an issue with your address, timing, or an existing pickup. Below are common error messages and how to resolve them.
“Currently unavailable. Please schedule a pickup directly through FedEx”
This means your pickup address may not be serviced by FedEx through Ship with Faire.
To proceed:
- Use the FedEx link provided in the error message to schedule your pickup directly with FedEx
“We’re unable to schedule the pickup. Please schedule a pickup directly through FedEx”
This usually means FedEx can’t recognize your address.
To proceed:
- Use the FedEx link in the error message to book your pickup directly
“A pickup already exists”
This means the order is already assigned to a scheduled pickup.
To resolve this:
- Cancel the existing pickup.
- Schedule a new pickup.
- Add other orders again using Add to existing pickup.
“Pickup date is too far in the future”
This can happen when there’s a mismatch in the pickup date while bundling orders.
To resolve this:
- Try selecting today’s date, or
- Cancel the existing pickup and schedule a new one, then re-bundle your orders
Pickup scheduling unavailable due to account setup
If pickup scheduling isn’t available, your account may be set to a non-USD currency (ex: GBP).
To proceed:
- Schedule your pickup directly with FedEx
The page freezes or won’t load
This is usually caused by a temporary technical issue.
To resolve this:
- Try using a different browser
- Refresh the page and try again
If you are still having trouble scheduling a pickup, please contact support by clicking here.