The option to cancel an order on Faire depends on how far along the brand is in processing it. You can check the status of your order and see cancellation options on the Orders page in your account.
If an order is unexpectedly canceled, check your email for a message from us with the reason. You can also message the brand for more information.
Can I cancel my order?
You can cancel an order within 24 hours of placing it, as long as the brand has not already accepted the order. If the order does not show an expected ship date on the Orders page, the order has not yet been accepted by the brand.
To cancel an eligible order:
- Hover over your Account icon and select Orders.
- Find the order you’d like to cancel and select Cancel items.
- A confirmation pop-up will appear where you will be prompted to select a cancellation reason and have the option of leaving a note for the brand about the cancellation.
- Once you select the Cancel Order button in the pop-up, the order will be canceled right away.
How do I request a cancellation?
If it’s been longer than 24 hours since you placed your order, or the brand has accepted the order, you’ll need to request a cancellation. If the order shows an expected ship date on the Orders page, the order has been accepted by the brand.
To request a cancellation on an eligible order:
- Select your Account icon.
- Choose Orders from the drop-down menu.
- Find the order you’re hoping to cancel and select Request cancellation.
- A pop-up will surface where you will be prompted to select a cancellation reason (required), and can choose to leave a note for the brand regarding your request to cancel (optional).
- Once you select the Request cancellation button in the pop-up, your cancellation request will go to the brand to either accept or decline. The brand has 2 days to respond; if they do not, the request will be automatically declined.
Can I cancel an order that has shipped?
No, if the order status indicates it has already shipped, the order can no longer be canceled.
What happens after my order is canceled?
Once an order is canceled, you will receive an email with a reason for the cancellation. The order will also reflect a canceled status on your Orders page.
Payment for orders is collected at the time of shipping according to the payment terms assigned to the order. We do not allow cancellation requests on orders that have shipped. If your order is canceled successfully, please know you will not be charged.
In some cases, an authorization hold may take place prior to an order being shipped, and this hold will be dropped if the order is canceled. For more information please visit Why am I seeing a pending charge from Faire?
What happens if my order is canceled but I didn't request a cancellation?
If your order is canceled, you’ll get an email confirming the cancellation. If the order was canceled by the brand, the cancellation reason will be in the email. If your account has been verified, you can message the brand if you have questions.
If a brand has not accepted or confirmed an order within 30 days of the order placement, our system will automatically cancel the order after the 30-day period. We have this check in place to avoid having you wait too long for an order without any update. We recommend reaching out to the brand directly via your Faire Messenger to see if they are able to provide any further insight on the order or assist you in placing a new order.
If you need more information on the cancellation reason provided in the email, please reach out to our team and a support specialist can help.