How do I submit a manual B2B order in Shipbob?

If you're a Fulfilled by Faire brand, you can use manual B2B orders in ShipBob when you need to:

• Send inventory back to yourself
• Fulfill a large order directly to a customer that didn’t come through Faire

These orders are processed outside of Faire’s standard order flow but still use ShipBob’s fulfillment services.

What’s considered a B2B order?

B2B (business-to-business) orders are larger shipments typically sent to retailers, wholesalers, or other commercial addresses. They also include:

• Manual orders submitted through the ShipBob dashboard
  
• Self-arranged freight or prepaid parcel shipments
  
• Donations or personal pickups
  

ShipBob may also treat B2C (business-to-consumer) orders with more than 25 units as B2B for pricing and processing purposes, even if they appear as B2C in the dashboard.

What should I know before creating a B2B order?

• Only one draft order (manual B2B, B2C, or FBA) can be active at a time.
  
• Adjusting inventory (adding, removing, or canceling items) after creating the order may result in additional fees.
  
• Orders valued over $300 USD require a signature and incur insurance charges.
  
• All international shipments must include a commercial invoice.
  
• ShipBob can’t ship on plastic pallets, modify shipping labels, or use custom labels without a PDF upload.
  
• If value-added services (like labeling or bagging) are needed, submit a kitting work order before placing the B2B order.

How do I create a manual B2B order in ShipBob?

1. From your ShipBob dashboard, go to Orders, then select All Orders.
   
2. Select Add Order, then choose Add Single Order.
   
3. Under Who are you shipping to?, choose Business, then select Next - Recipient Info.
   
4. Search for an existing contact or select Create New Contact to add recipient details.
   
   • Always double-check the recipient’s address for accuracy.
     
5. Select Next - Shipping Info, then choose Parcel (for boxes) or Freight (for pallets).
   
6. Select Next - Shipping Details, then choose one of the following:
   
   • ShipBob buys: ShipBob arranges shipping. Fees will apply.
     
   • Upload your own: You provide the shipping labels.
     
     • For prepaid parcels, upload labels within 5 business days.
       
     • For self-arranged freight, schedule pickup and attach the label within 5 business days.
       
7. Select Next - Packing Instructions:
   
   • Add any special instructions (ex: “pack fragile items carefully”).
     
   • Upload files like a purchase order or packing diagram (PDF or image files up to 5 MB).
     
8. Select Next - Order Items:
   
   • Choose a fulfillment center or allow ShipBob to optimize it.
     
   • Add Inventory IDs and quantities.
     
   • (Optional) Add instructions for individual SKUs.
     
9. Select Next - Shipping Information:
   
   • Choose the reserve inventory date (the day you want ShipBob to start processing).
     
10. Select Next - Review, check all order details, and then select Create Order.
    

How do I track and manage the order?

After the order is created:

• You'll be redirected to the order details page, where you can:
  
  • Edit the recipient info (until the order is picked)
    
  • View the unique shipment number
    
  • Confirm fulfillment center and shipping option
    
  • See dimensions and weight once packed
    
  • Add or modify insurance value
    
• Once the reserve date is met, the order will move to Processing and begin fulfillment.
  
• If the reserve date hasn’t been met, the order will appear as Action Required.
  
  • To process the order sooner, update the reserve date to today’s date from the Shipping Details section.
    

Be sure to resolve any Action Required issues promptly to avoid delays.