Third-party billing is a new offer that gives you access to our lower shipping rates while allowing you to maintain your existing shipping workflow. You’ll use our account number to bill Faire directly for shipping costs for orders you fulfill on Faire.
Please note, we currently have limited availability for third-party billing. If we expand this to more brands, we'll notify you if you're eligible.
How do I apply for third-party billing?
Eligible brands should complete this application form to kick off the process.
Currently, we’re only able to offer third-party billing to a limited number of brands. If you’re unsure if you’re eligible for this option please contact us before completing the form and we can let you know. If you are ineligible, you can still access our lower rates through Ship with Faire, our in-portal label system.
How do I turn on third-party billing on Faire?
Once your application is approved, you’ll get a confirmation email with the next steps. You can also find our account number and billing details by following the steps below:
Go to Settings.
Select Shipping tools.
Choose Preferences.
Scroll to the Third-party billing section.
Toggle Third-party billing on. A pop-up will appear with our account information.
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Copy our third-party billing information and turn on third-party billing in your shipping software
For more information, visit How do I configure third-party billing in my shipping software?
- Return to the Shipping tools page.
- In the third-party billing pop-up, select I’ve copied the account information into my shipping software.
- Select Enable third-party billing.
Important: Don’t enable third-party billing in your Faire settings until you’ve successfully added our account information to your shipping software. This helps prevent billing errors.
How do I configure third-party billing in my shipping software?
Once you have copied Faire's third-party billing information from your Faire account, follow the steps listed in How do I turn on third-party billing on Faire?
Open your shipping software and paste our account number into the appropriate billing field.
Checking your platform’s documentation for specific instructions:
Important: Don’t enable third-party billing in your Faire settings until you’ve successfully added our account information to your shipping software. This helps prevent billing errors.
How do I confirm that third-party billing is set up correctly?
You can check that third-party billing is working by reviewing the following areas:
In your shipping software
- When creating a shipment, confirm the billing type is set to Third Party and our account details appear correctly.
- Review any automation rules or templates to make sure they apply to all Faire orders.
- After creating a label, some platforms (ex: ShipStation) display a confirmation that the shipment was billed to a third party.
On Faire
- From the Orders page, check that the shipping method shows UPS/FedEx (Billed to Faire).
- If you’re not billing us in your shipping software, make sure Billed to Faire is not selected on the order.
On your carrier invoice
- Review your next carrier bill to confirm you weren’t charged for any shipments billed to us. If you see any discrepancies, reach out to support as soon as possible.
If anything doesn’t look right, we recommend reviewing your shipping software’s billing settings, double-checking the third-party account details, and contacting support for help.
How do I ship an order using third-party billing if I have an integration?
If you're using a shipping integration that automatically sends the tracking number from your shipping software to your Faire order, your fulfillment flow stays mostly the same.
Ensure you have third-party billing toggled on in your Faire account.
In your shipping software, select Third-Party Billing or enter our account information in the Bill Transportation To (or equivalent) field for Faire orders.
Create the shipping label directly in your shipping software.
The tracking number will automatically sync to the order in your Faire portal.
Once the order is fulfilled, it will display as Billed to Faire on the order fulfillment page.
Even if you try to use Ship on your own, all orders fulfilled through an integration will appear as Billed to Faire in your portal. To avoid billing issues, make sure your shipping software is correctly configured to use our account only for Faire orders.
Important: Only use our third-party billing details for orders placed on Faire. Using them for non-Faire orders may lead to billing issues or a loss of access to third-party billing.
Can I switch between third-party billing and Ship on your own if I use an integration?
No. When third-party billing is enabled, all orders fulfilled through your integration will appear as Billed to Faire on the order fulfillment page.
This setup allows you to:
Automatically apply third-party billing without manually selecting a shipping method
Take advantage of our discounted shipping rates
Avoid paying shipping costs upfront
If you don’t want to use third-party billing for every order, we recommend disabling it in your Shipping tools settings. Once disabled, you can choose one of the following options on a per-order basis:
Ship with Faire: Use our in-portal shipping flow for orders where we cover shipping. You’ll create and print labels directly in the portal using our discounted rates.
Ship on your own: Use your own carrier and provide tracking through your integration or directly in the portal. You’ll be reimbursed at the Ship with Faire rate.
How do I turn off third-party billing?
If you no longer want to use third-party billing for your Faire orders, you can disable it in your Shipping tools settings.
Go to Settings.
Select Shipping tools.
Choose Preferences.
Scroll to the Third-party billing section.
Toggle Third-party billing off.
Once disabled, you’ll no longer see UPS/FedEx (Billed to Faire) as a shipping method on the order fulfillment page. You’ll need to either:
Ship on your own: Use your own carrier and provide tracking through your integration or directly in the portal.
Ship with Faire: Create and print shipping labels in the portal using our discounted rates, when available.
How do I ship an order using third-party billing if I don’t use an integration?
If you don’t use a shipping integration, you can still use third-party billing by purchasing a label with our account and entering the tracking information directly in the portal.
Purchase the shipping label through your shipping software. Make sure to select Third-Party Billing and use Faire’s account as the billing party.
Go to your Orders page and select the order you’re fulfilling.
In the Select shipping method section, choose Ship on your own.
Select UPS/FedEx (Billed to Faire) as the carrier.
Enter the tracking number. You won’t be asked to enter a shipping cost, since the carrier will bill us directly.
If the order ships in multiple boxes, select Add another package and enter a tracking number for each one.
Select Confirm once all tracking numbers have been added.
Drop off the package(s) with the carrier.
Can I switch between third-party billing and Ship on your own if I don’t use an integration?
Yes. If you don’t use a shipping integration and have third-party billing enabled, you can switch between third-party billing and Ship on your own on a per-order basis.
When third-party billing is enabled, UPS/FedEx (Billed to Faire) will automatically appear as the default carrier under Ship on your own. If you prefer to use a different carrier and be reimbursed instead of billing us directly, you’ll need to manually select a different option.
How to ship using your own carrier
Purchase the shipping label through your shipping software. Do not select third-party billing or use Faire’s account number—use your own billing details.
Go to your Orders page and select the order.
In the Select shipping method section, choose Ship on your own.
In the Carrier section, select the dropdown arrow and choose your preferred carrier.
Enter the tracking number and shipping cost.
If shipping in multiple boxes, select Add another package and enter tracking for each one.
Select Confirm once all tracking details and costs are entered.
Drop off the package(s) with your selected carrier.
Important: If you use a shipping integration that automatically pushes tracking details to your Faire orders, you won’t be able to manually override the shipping method or switch to Ship on your own. To use a different method, you’ll need to disable third-party billing in your Shipping tools settings first.
How do I use third-party billing to ship multi-package orders?
When shipping an order that requires multiple tracking numbers, it is crucial to add each individual tracking number to the order. Failure to include all tracking numbers will prevent both Faire and the retailer from accurately tracking shipping costs and package locations.
If you use a 3PL, please coordinate with your provider to ensure they are configured to pass all tracking codes for third-party billing orders. If you use an integration, tracking codes should automatically flow to Faire, but we recommend confirming this within your integration settings.
Can I use third-party billing for all my Faire orders?
Yes, you can use third-party billing for all of your orders on Faire, with the exception of any order containing prohibited hazardous products. Shipping these items using third-party billing or Ship with Faire could result in consequences such as product removal, inability to use Ship with Faire and third-party billing, or brand removal from Faire. Additionally, it could delay customer orders or result in damaged or destroyed orders.
Can I use third-party billing for orders I fulfill off of Faire?
Shipments for orders outside Faire cannot be paid for using third-party billing. If you use third-party billing for non-Faire orders, you will be charged for the shipping cost. We may take action if there is repeated use of third-party billing for non-Faire orders, including by removing your access to third-party billing.
How do I add a packing and handling fee with third-party billing?
If you have an integration:
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- Go to Shipping tools and toggle on packing and handling fee
- Enter your fee amount per package. You will only be reimbursed up to a max of $15 USD
- When you fulfill your next order the packing and handling fee will automatically be applied to your order
If you do not have an integration:
- Go to your Shipping tools and select Preferences.
- Toggle on the packing and handling fee
- Go to your Orders Page and select the order you want to add a packing and handling fee to
- Select Add a packing and handling fee and enter the packing and handling fee.