In most cases, after an order has shipped we are not able to change the shipping address. However, there are a few exceptions:
- The brand has only created the label and has not dropped it off at the carrier. In this case, we have caught the order early enough so that the brand can give the carrier the correct address.
- The brand has just sent out the order and can contact their carrier and have them re-route the order to the correct shipping address. This usually incurs a fee.
In either case, please reach out to the brand through your Messages tab as soon as you realize the order is going to the wrong address. For more information on contacting brands, see How do I contact a brand on Faire?