Why does my order say action is required?

There are times where an order may require your review and approval. This includes orders that are created by a brand and sent to you through Faire, shipping cost adjustment requests, as well as out-of-stock items that have been backordered.

What should I do if my order shows on-hold?

If one or more orders in your Orders tab show an on-hold status, please see When will I get my orders?

Why did a brand send me an order?

A brand can create an order on your behalf and send it to you for review. There are a number of reasons a brand might do this. For example:

• The two of you met at a trade show or other live event, and the brand uses Faire to write their in-person orders.
• You received an order you previously thought was missing, and need to pay the brand for the item(s).
• You were able to fix a damaged item, and need to be charged for it.
• An order was automatically canceled by our system for inactivity, but the brand fulfilled the order and needs to bill you.

If you have an order that needs your approval, you’ll see a tab in your Orders page labeled Action required. This tab doesn’t appear unless there are one or more orders or backorders waiting for your review.

How do I take action on an order from a brand?

To review an order that needs your attention:

1. Select your account icon.
2. Choose Orders from the drop-down menu.
3. On the page that loads, select Action required.
4. A new page will load, where you can select Review order.
5. You can make the following edits to the order:
   1. Shipping address
   2. Payment method
   3. Products - you can adjust the item count, remove items, and/or add in products that the brand set up as recommended
6. Choose Approve to accept the order, or Decline to reject it.
   • If you accept the order, it will move to your Orders section.
   • If you reject the order, you’ll be required to confirm and provide a brief reason for declining, which is sent to the brand. The brand can then make changes if needed and send you an updated order.

If the order qualifies for any promotions or Insider free shipping, you won’t see this reflected on the order until it has been accepted. Once accepted, you should see this updated on the orders invoice page.

Please rest assured that you will also not be charged unless you approve the order. If you do approve the order, Faire will charge you normally based on your default payment method and type. The payment terms assigned to the order will also be reflected on the order once accepted.

Once approved, this acts just like an order you place through our marketplace, and is charged by Faire, not the brand. If you receive a charge from a brand outside of the Faire platform, do not accept it. Instead, please notify our team as soon as possible so we can connect you with a support specialist to assist.

What is a backorder?

If a brand is out of stock on an item, but knows they will restock it in the future, they can mark it as a backorder to be fulfilled at a later date. This sends the order to your Action required tab.

To review a backorder:

1. Select your account icon.
2. Choose Orders from the drop-down menu.
3. On the page that loads, select Action required.
4. A new page will load, where you can select Review order.
5. To accept the backorder, select Ship backordered items.
6. To decline the backorder, select Cancel backordered.

Press Save Changes to send your decision to the brand.

What if I don't recognize an order?

If you don’t recognize an order in your Action required tab:

1. Check your Messages tab for any communications from the brand, in case they sent an explanation for the order.
2. If there is no message from the brand, or you have additional questions for them, send the brand a Message through your portal.

If you still don’t recognize the order after speaking with the brand, or you don’t receive a reply, you can Decline the order using the steps above.