If you’re experiencing issues with the Integration, this may be related to your settings.
Inventory Count Updates
If you turned on the integration’s setting to automatically update inventory counts, automated inventory counts will only happen when linked products are delivered, and will not trigger for either unlinked products, or products that have been delivered prior to them being linked.
For instance, if you received an order yesterday, and are now adding and linking the products to your POS system, inventory counts will not automatically update, because the products have already been delivered. Similarly, if you just set up the integration, products from recent orders will only have inventory counts automatically updated if you add or link the products to your POS system prior to them getting delivered.
If you are still experiencing issues with inventory counts not updating as intended, please let us know and we'll connect you with a support specialist to assist.
Preventing Duplicates
When adding new products to your POS system, the integration is unable to check if the product already exists in your POS system. If a product already exists in your POS system, and the product is added using the integration, a duplicate will be created.
To prevent duplicates, if you are ordering products that have already been created in your POS system, we recommend reviewing the products prior to adding them using the integration, and using the link to existing feature to sync the products without creating a duplicate entry.
Currency Exchange
If you use a different currency in your POS, the integration will automatically convert prices to your POS currency. The exchange rate used will be based on the date the order was placed. Please note, the exchange rate used will be calculated using the exchange rate on the date the order was placed.