** This book may contain a sharpie mark on the top or bottom edge and may show mild signs of shelfwear. ** A practical guide to big, scary, transformative conversations. Offers seven keys to success: calling up your courage, focusing on your intention, creating positive space, speaking your truth, having a flexible style, cultivating constructive controversy, and obtaining closure. Includes real-life examples of problem situations, including negotiating with difficult neighbors, asking for a raise, and ending a long-term relationship.