Why can't I return my items?

If you’re unable to create a return, it’s possible the order or items are not returnable. If an item is not returnable, it will show Final sale on the product listing and in your cart.

Orders not eligible for return

Orders are not returnable if:

• The order is a reorder. Reorders are ineligible for returns
• Your return window has passed

If your order is not returnable, you won’t see the option to create a return.

Items not eligible for return

Items are not returnable if:

• The items are seasonal/holiday items
• The items are custom items
• The items are partial items from apparel pre-packs
• The items are testers
• The items are face mask products
• The item has a retail price of more than $500 USD (or the equivalent in your currency)
• The item is a partial item from a bundle

If some items on the order are returnable, you’ll see the button to return items on that order, but only returnable items will be displayed for return.

Can I return individual items from a pre-pack?

At this time, all items included in an apparel pre-pack must be returned as a complete set. Partial or single items from prepacks are not returnable.

Return Eligibility

Your order is eligible for return if the following requirements are met:

1. The items you are returning are from your first order with a brand.
2. The items you are returning are not customized, (such as custom logos or addresses.)
3. The items you are returning are a complete prepack and not a partial or singular item from a prepack.
4. The items returned are unused and in their original packaging with no labels or price tags that were added after purchase. The return was initiated using the Create a Return feature on Faire.
5. The return was created within your return window.
6. The items you are returning are from our Sales Collection.
7. The item you are returning is a complete bundle.

How can I check if my order is eligible for return?

To see if your order is eligible for return, go to your Orders page from your account dropdown menu. Scroll to the order you’d like to return. If it’s returnable, you’ll see the button Return Items.

To learn how to Create a Return, check out the article, How do I submit a return?