Faire has thousands of brands for you to shop, each with their own creation, fulfillment, and shipping processes. Each brand fulfills and ships your order directly, so you can always contact the brand if you have any questions along the way.
What happens after I place my first order?
After you place your first order on Faire, we’ll start verifying your account to make sure it meets our retailer eligibility guidelines. You might be asked to provide additional business information during this step. If so, you’ll see a notification in your portal and get an email with next steps.
To learn more about how account verification works, visit How do I verify my account?
How can I track my order?
Every order will have a tracking number provided by the brand. We’ll show this on your Orders page for each order. You can select the order you want to track and choose Track Package. You’ll also receive an email with a link to the tracking number as soon as your order ships.
If you have issues with an order after it has shipped, we recommend reaching out to the brand through your Messages tab for more information.
What should I do if the tracking information is incorrect or missing?
If you have issues with viewing the tracking details after your order that has shipped, we recommend reaching out to the brand through your Messages tab for more information.
What if my order hasn’t shipped yet?
The brand will provide an estimated ship date for your order, and we’ll keep you informed via email of this date. If they haven’t shipped your order after this date, you can contact the brand through your Messages tab to confirm the reason for the delay.
How long will it take for my order to ship?
Each brand sets their lead time based on how long it takes for them to prepare and ship your order. You can view the brand’s lead time while shopping, and where possible, we’ll provide a delivery time estimate to help you plan your purchase.
Can I expedite my order?
We value all our Brands' efforts and respect their hard work as they produce all of their products. Due to brands having full control over shipments, we have no power in expediting orders they receive.
If you would like to request to receive your order at an earlier date, we recommend reaching out to the brand directly via your Faire Messenger. This will ensure full transparency between you and the brand regarding any exception they may be able to make for you.
What if my order status is on hold?
If this is your first Faire order, you may need to finish verifying your account before your order can process and ship. Your order will show an On hold status in your portal until your account setup is complete. For more information on what’s required to complete your account setup, visit How to get started on Faire.
You may see an On hold status if the brand is requesting a shipping cost adjustment. These orders will require your review and approval if the shipping rate you confirmed at checkout has changed. For more information visit How does shipping work?