This book is for when the going gets tough and you're up against a negotiation where the other side has no interest in getting anywhere near a "Yes." maybe it's because you're negotiating with a stubborn boss who doesn't intend to allow you to have your legally-mandated break. Or maybe it's a huge corporation that will pull no punches to gain water rights to the land you're trying to protect. Maybe you're up against a parent who wants to teach you an ill-advised lesson, a city bureaucrat bent on obstruction, or an ex with a major axe to grind. William ury shows you the 5 basic tools you need to handle yourself in response to a firm "No"—productively, with dignity, and without striking back. We wish you luck! (** This book may contain a sharpie mark on the top or bottom edge and may show mild signs of shelfwear. **.).