Customized Process: 1. After purchase send photo + order number by chat window. 2. Customer service will reply you， whether the picture can be customized! ( about 1 day). 3. Our designer create your renderings，And will arrange the factory to produce! ( about 1 days). 4. Delivery, you wait for receiving. Hint: 12cm(4.72in) and 20cm(7.87in) are smaller. Comes with a key chain! Material: Short Plush and inside filling is PP cotton. Personalized custom pet pillow. Customize a photo pillow for your dog and cat, as a surprise gift for friends and family Personalized Dog Pillow,Pet portrait pillow,Custom dog pillow,Cat Picture Cushion,Custom pet pillow,pet memorial,Christmas gift,Pet Loss