Dear Katrin, Thank you for your review. We understand your concern. However, according to our company policy, product replacements can only be processed within 30 days from delivery. Your request was submitted more than two months later, therefore we were unfortunately unable to proceed with an exchange. Please note that any communication made outside the Faire platform cannot be considered as an official request or record, and therefore cannot be used as a basis for exception. We value customer feedback, but we cannot make exceptions when a request falls outside the designated timeframe or is accompanied by pressure through a review. We remain at your disposal for any future cooperation. Sincerely, —KORES ACCESSORIES • Dec 2, 2025

Dear Katrin, Thank you for your review. We understand your concern. However, according to our company policy, product replacements can only be processed within 30 days from delivery. Your request was submitted more than two months later, therefore we were unfortunately unable to proceed with an exchange. Please note that any communication made outside the Faire platform cannot be considered as an official request or record, and therefore cannot be used as a basis for exception. We value customer feedback, but we cannot make exceptions when a request falls outside the designated timeframe or is accompanied by pressure through a review. We remain at your disposal for any future cooperation. Sincerely, —KORES ACCESSORIES • Dec 2, 2025