Custom Product Order Policies 1. Please note that all custom product orders MUST have details included either in a checkout note or by messaging us at belladonnasbotanicals@gmail.com or via platform specific messaging systems within 24 hours of the order. 2. All custom items missing any details will be canceled and refunded after the 24 hour window. I do not have the time to chase people down for days especially when correspondences go unanswered. This slows up the process immensely. 3. All custom products have a turn around time of 7-10 days. 4. No refunds or returns unless product is damaged or lost during shipping. No exceptions. 5. If you are placing orders for multiple items AND custom items, we suggest possibly creating two separate orders if you need the other items faster.