Liv Collective wholesale
·
Lipan, TX
Delivers by Oct 20-Nov 17
About Liv Collective
Wholesale embroidery products hand made in Texas
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Ratings and reviews
3.0
Brand rating (2 reviews)
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4 items came in damaged. When the owner messaged back there was no apology, only placing the blame on the manufacturer. I went through faire’s damaged items process and was refunded and told to dispose of item. 9 days later owner requested they be sent back but they’re gone. She made a Facebook post blasting me, and my business as well as faire.I am being harassed now. I’ve since received messages from other boutiques who have ordered from her and received bad product and customer service. 0/10
4 items came in damaged. When the owner messaged back there was no apology, only placing the blame on the manufacturer. I went through faire’s damaged items process and was refunded and told to dispose of item. 9 days later owner requested they be sent back but they’re gone. She made a Facebook post blasting me, and my business as well as faire.I am being harassed now. I’ve since received messages from other boutiques who have ordered from her and received bad product and customer service. 0/10
Apr 24, 2025 • Avery • Lexington, KY, United States
Purchased products:
First, I want to make it clear that the package did not leave my hands in the condition you described. I’m truly sorry it arrived that way, but I can assure you it was handed off to the postal carrier in secure and proper packaging. I recommend filing a complaint with the postal service, as I will be doing the same on my end. Regarding the loose threads on the back of the hats—yes, that was an oversight, and I apologize. That said, my primary focus was on the quality and precision of my embroidery work and the design itself. What I find disappointing is that your review fails to mention that your concerns were addressed in a timely manner. You received a full refund, and I handled the situation with professionalism, transparency, and respect. That refund came at a loss to me, and you are still in possession of the items. The issue was resolved, yet your review paints a one-sided and unfair picture of the situation. Leaving a negative review without acknowledging how it was handled. —Liv Collective • Apr 24, 2025
First, I want to make it clear that the package did not leave my hands in the condition you described. I’m truly sorry it arrived that way, but I can assure you it was handed off to the postal carrier in secure and proper packaging. I recommend filing a complaint with the postal service, as I will be doing the same on my end. Regarding the loose threads on the back of the hats—yes, that was an oversight, and I apologize. That said, my primary focus was on the quality and precision of my embroidery work and the design itself. What I find disappointing is that your review fails to mention that your concerns were addressed in a timely manner. You received a full refund, and I handled the situation with professionalism, transparency, and respect. That refund came at a loss to me, and you are still in possession of the items. The issue was resolved, yet your review paints a one-sided and unfair picture of the situation. Leaving a negative review without acknowledging how it was handled. —Liv Collective • Apr 24, 2025
Love these items! Such good quality!
Love these items! Such good quality!
Apr 23, 2025 • Michaela • Lexington, NE, United States
Purchased product:
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