About Freefille Market

Dear valued customers, You may have recently seen a negative review on Faire regarding our plant hangers. We take every customer concern seriously and strive for complete satisfaction. In this specific instance, a customer reported an issue with the plant hangers slipping shortly after their purchase three months ago. At that time, we immediately offered a full refund or replacement for the items. After a three-month silence, the customer recently re-emerged, stating they had sold the products despite their initial belief that they were faulty. They are now requesting a refund and replacement because their customers returned the items. This situation is highly unusual, as selling products one believes to be defective is contrary to standard business practice. We want to assure you that this is an isolated incident. We have sold this exact style of plant hanger to other retailers, and we have received no other reports or concerns regarding their safety or function. The safety and satisfaction of our community is our top priority. Our products undergo rigorous quality control to ensure they meet our high standards. If you ever have any questions about our products or your order, please do not hesitate to contact our customer service team. We stand by the quality of our plant hangers and appreciate your continued trust and support. Sincerely, Isabel Read their story